NEHA MAURYA
Gautam Buddha Nagar
Summary
Experienced ServiceNow ITOM professional with over 9+ years of expertise in ITOM implementation, administration, and governance. Demonstrated ability to deliver tangible and impactful results through cross-functional collaboration and high-quality service delivery. Skilled in taking initiative and collaborating effectively, with strong expertise in ServiceNow ITOM, discovery solutions, cloud computing, event management, service mapping, and IT infrastructure management. Highly proficient in implementing, troubleshooting, and maintaining critical IT processes to ensure optimal performance and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IND IT Lead
AON
12.2018 - Current
- Specialize in ServiceNow ITOM with focus on CIS-Service Mapping, Asset & Configuration Management, CMDB, and cloud integrations
- Execute AWS and Azure computing solutions and manage ServiceNow Service Mapping, Discovery, and integration projects
- Responsible for end-to-end administration, including discovery solution health checks, error handling, troubleshooting, and MID Server configuration
- Provide consultation on CMDB implementation, keep asset inventory, and ensure 95% coverage across global schedules and servers
- Manage onboarding for service accounts via CyberArk
- Create comprehensive documentation for processes, published on the Knowledge Base
- Managing and creating Dashboards
- Enriching Data quality by comparing Inventories from multiple data sources
- Syncing with recent upgrades and changes in the current environment
- Using Kerberos Authentication
- Creating Service Maps and Managing Event Management Dashboard
- Custom Azure Application services data in CMDB
- Utilizing Tag information for Application Mapping
- Maintaining and managing the Database, Middleware and Network data across the globe
- To ensure coverage w.r.t to the Virtual Machine data, introduced Automation which caters to the Incident, problem and change management requests.
Senior Accountant (ServiceNow/ITSM)
HCL Technologies
03.2015 - 12.2018
- Gained experience in ServiceNow discovery module, BMC-Discovery, SCCM integration, and CMDB implementation for the Consumer Products and Manufacturing sectors
- Conducted SCCM integration with ServiceNow, managed pattern extensions, and executed critical service mappings for business services
- Delivered handover artifacts including runbooks, project sign-off documents, TDDs, and HLDs
- Oversaw discovery on over 400 schedules and 50+ servers, adapting processes to match recent upgrades and environmental changes.
Education
B. Tech in Computer Science -
Greater Noida Institute of Technology
Greater Noida, India01.2014
Skills
- Data Collection and Analysis
- Requirement Gathering
- Discovery Solution Setup & Configuration
- MID Server Configuration and Management
- Discovery Solution Health Check & Troubleshooting
- CMDB Consultation and Implementation
- Service Mapping
- Cloud Integrations (AWS & Azure)
- Client Management & Communication
- CMDB Health Dashboard
- Team Management
- Managing the IRE
Certification
- CIS - Service Mapping
- ITIL v3 Certified.
- Oracle Cloud Infrastructure Foundations 2021 Associate
Affiliations
- Core Java Certified Course from DUCAT
- Workshop on Ethical Hacking by KYRION, certified by IIT Kharagpur
- Training in Networking and Cyber Security at INSPARC TECH
- Cloud Provisioning & Governance Training from ServiceNow
- Service Mapping Training from ServiceNow
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
IND IT Lead
AON
12.2018 - Current
Senior Accountant (ServiceNow/ITSM)
HCL Technologies
03.2015 - 12.2018
- CIS - Service Mapping
- ITIL v3 Certified.
- Oracle Cloud Infrastructure Foundations 2021 Associate
B. Tech in Computer Science -
Greater Noida Institute of Technology
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