Neha Mehta

Over 9.5 years of experience, including 6 years in business analysis focused on banking automation, insurance, and financial institutions. Certified as Professional Scrum Product Owner I and PSM I, with a strong grasp of SDLC processes and Agile and Waterfall methodologies. Skilled in developing comprehensive documentation such as Business Requirement Documents, Functional Requirement Documents, and Requirement Traceability Matrices. Proven ability in requirement elicitation, stakeholder management, and creating user stories and wireframes using tools like MS Visio and Balsamiq.

• Certified Agile Business Analyst from the IIBA Regulatory Institute, TrainSmart Academy
• Certified Scrum Master, Scrum Alliance
• Digital skills: user experience, Accenture
• Six Sigma White Belt Certification, Management, and Strategy Institute
• Excel essential training, LinkedIn Learning
• UX fundamentals: gymnasium

• Project Orion: Transformation Project

It’s a business transformation initiative project focused on driving digital transformation and improving efficiency, with a focus on leveraging data and technology to support business growth by minimizing the involvement of multiple systems and developing a single core system, where the consulting partner is McKinsey & Co., and the technical partner is TCS. The shift to cloud technology necessitates substantial changes in ICICI Lombard's internal operations, including expanding the tech team and building an in-house development team, where major areas of focus are retail health, commercial lines, and group health

Effectively managed business data insights of all sales forces on one digital platform, as per the defined role in business, enabling critical business decisions to be made on a real-time basis through data from the platform

• Digital KYC updation

It is a platform where existing customers will be able to update the KYC (know your customer) with just a click on the link; after that, the customer will be able to update their basic details, which will also be replicated in our core banking software. It will be completely paperless, ensuring the least TAT with a hassle-free experience

• CRM 'WOW JOURNEY

Introduction of a greenfield project for developing the platform in CRM next for Insta services of pan and address updation in savings accounts using OTP and core banking software interface analysis technique for instant TAT system TAT involves the highest degree of customer satisfaction by ensuring that the privilege customer requests are addressed on high priority

• I View Enhancement

It is a unified platform, i.e., one view platform of customer relationship with the bank. It’s a digital platform that provides real-time information about customer banking activities, such as credit card details, account balances, investments done with the bank, and loan details