Neha Mishra

• Managed business operations,including daily administrative tasks and customer service.
• Developed and implemented business strategies that improved overall performance and profitability.
• Maintained strong relationships with clients , suppliers and partners to ensure smooth operations.
• Trained and led a team of employees, fostering a collaborative and productive work environment.
• Managed vendor relationships to ensure timely delivery of products, maintaining proper inventory levels to meet customer demand.

 Sales Achievement:-YTD and STD target Lifestyle Department of store.
 Shrinkage Control:- To ensure shrinkage is within norms and take corrective action for more than 40 brands and 50000 SKU.
 Customer service:- To ensure that customer service scores are above norms. To handle all customer queries and troubleshoot with overall footfall of more than 5000 customers
per day.
 Stock movement:- Ensure all RTVs/MRTVs and transfers are executed in time as per norms.
 Retail standards:- Ensure all VM and display standards are maintained as per norms.
 People development:-To Empower, train and develop subordinates for next level and training schedule for staffs.
 Attrition:-To ensure that attrition of department is within norms.
 Engagement levels:- To ensure that subordinates have engagement levels above norms.
 Trainings: To enhance the workforce , to ensure trainings over services and next level.