Krishna Mishra
Bengaluru
Summary
- M365 , Office 365, Onboarding to O365 , Exchange Online, SharePoint Online, Data Migration., PowerShell.
- Teams , Enterprise Voice, SBC, Gateway, Teams phone, e911.
- Azure Active Directory, Microsoft Intune, AD Connect, Enterprise Apps, Graph.
- Mergers & Acquisitions (M&A), Office 365 License planning and Migrations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collaboration Solution Engineer
Koch Business Solution India Pvt Ltd
Bengaluru
08.2024 - Current
- M365 tenant planning and new onboarding, Office 365 Tenant to Tenant, Hybrid Migration Merger acquisitions and Divestitures.
- M365 Identity, AAD Connect, Managing group based licensing on AZURE AD, creating Enterprise Apps , manage Intune policy for MAM and MDM , configure conditional access to prevent unauthorized access , managing rule based Dynamic Groups for Group based policy assignment.
- Hands-on Experience in Planning, Design & Deployment of Exchange Online, Office 365 onboarding, Compliance & Email gateway solution.
- Windows PowerShell for automation of day to day administrative and Office 365 configuration and integrating workflows tasks with ServiceNow.
- Managing multi-tenant O365 environment, managing Exchange online, Microsoft Teams Enterprise Voice, Teams Meeting Rooms systems and common area phone.
- SharePoint Online and OneDrive migrations and configuration.
- Managed PowerPlatform administration and governance to ensure seamless collaboration and compliance.
- Managed the PowerPlatform COE toolkit to enhance collaboration solutions.
Cloud Voice Engineer
Koch Business solutions India Pvt ltd
Bengaluru
01.2022 - 08.2024
- M365 tenant planning and new onboarding, Office 365 Tenant to Tenant, Hybrid Migration Merger acquisitions and Divestitures.
- M365 Identity, AAD Connect, Managing group based licensing on AZURE AD, creating Enterprise Apps , manage Intune policy for MAM and MDM , configure conditional access to prevent unauthorized access , managing rule based Dynamic Groups for Group based policy assignment.
- Hands-on Experience in Planning, Design & Deployment of Exchange Online, Office 365 onboarding, Compliance & Email gateway solution.
- Windows PowerShell for automation of day to day administrative and Office 365 configuration and integrating workflows tasks with ServiceNow.
- Managing multi-tenant O365 environment, managing Exchange online, Microsoft Teams Enterprise Voice, Teams Meeting Rooms systems and common area phone.
- SharePoint Online and OneDrive migrations and configuration.
- MS Teams deployment with Enterprise voice, Operator Connect, Direct Routing and Calling Plans.
- Apply technical knowledge across various architecture of Microsoft solutions to meet business requirements and create Architectural Design.
- Do Consultation and provides technical solution for M365 products from project Kick off to delivery, Manage the products and user lifecycle.
- Managing e911 and Emergency calling and call routing policy for US Karis law and ray Bom Act.
- Apply Critical thinking and challenge process and go through Decisional making framework for any new technologies or solution to be onboarded.
- Designing Attendant and Call queue and customizes group voicemail systems.
- Design, run and maintain Teams calling policies. Voice Routing policies and and other policies.
- Configuration and managing AudioCodes SBC, Media Pack and Algo ringer/paging devices, Room Scheduler for multiple locations.
- Working on CQD reports with PowerBI tool to understand the trends and enterprise issue and share with respective business.
- Experience on managing Distribution Lists, Shared Mailboxes & Unified communication groups
Office 365 Analyst (Tech Lead)
Koch Business Solutions India pvt Ltd
Bengaluru
01.2019 - 12.2021
- MIGRATION ON-BOARDING AND OFF BOARDING USING MICROSOFT OFFICE 365 MIGRATION TOOL
- (IMAP, CUTOVER, STAGED & HYBRID)
- MANAGING AND CORDINATING WITH MULTIPLE VNEDORS LIKE MICROSOFT, AUDIOCODES, YEALINK & AT&T
- WORK ON L3 ESCALATED TICKETS.
- THIRD PARTY MIGRATION TO OFFICE 365 USING BITTITAN MIGRATION TOOL.
- SUPPORTING HYBRID ENVIRONMENT WITH OFFICE 365 - EXCHANGE ONLINE AND INTEGRATION WITH ON PREMISE EXCHANGE.
- EXCHANGE & MAIL FLOW SETUP AND ADMINISTRATION.
- DIRECTORY SYNCHRONIZATION, AAD TOOL, SYNC ISSUES
- USE OF POWERSHELL SCRIPTS TO AUTOMATE PROCESS AND GENERAL POWERSHELL COMMANDS
- WORKING WITH TEAMS, DIRECT ROUTING AND CLOUD VOICE
- WORK ON PSTN ENVIRONMENT, SBC, AUDIO CODE GATEWAY, ANALOG GATEWAY, LOGIC MONITOR.
Senior System Engineer
LTI - Larsen & Toubro Infotech
11.2017 - 01.2019
- Working as Senior System Engineer in LTI as part of IMS Team for Maersk Supply service
- It includes MS Exchange, Azure IaaS Application migration, MS Intune, Email migration to Exchange online
- Deployment of O365, AD , Exchange Server , O365 Hybrid , EOP, AAD Connect, Skype For Business, PSTN , CCE , Azure AD, MDM , MAM.
- M365, Microsoft Endpoint Manager, Modern Device Management workloads including Windows Virtual Desktop (WVD
- Office 365 Security and compliance Auditing and alerting
- Azure Active Directory conditional access with office 365 and third-party applications
- Office 365 Identity synchronization – planning, design, and deployment of AAD connect service for Office 365 identity management.
- Planning and deployment of Exchange Hybrid with Office 365. Working experience on Exchange online migrations.
- Managing Enterprise voice with Skype for business online with CCE connecter for Hybrid voice, managing DIDs and Call Groups.
External Consultant
Maersk Supply Service
11.2017 - 01.2019
Cloud Technical Specilist
Zones, LLC
11.2015 - 11.2017
- Working as Solution Specialist in Zones ASG Team as a part of CSD to implement the Microsoft projects, it includes Exchange, Office 365, Azure, MS Intune, Amazon AWS, MAPT, Skykick, Bittatan, Microsoft Licenses EA & OVL
- O365 Deployments and Email migration to Exchange online.
- O365 migration from lotus through Bittitan.
- Deployment of Domain controller, Active Directory
- Visualization using Hyper-V Windows Server 2012, 2012 R2 & 2008 R2
- Microsoft Exchange 2010/2013SP1.
- Windows Server 2012, 2012 R2 & 2008 R2.
- Microsoft Windows Azure.
- Migration of Emails from Exchange to Office 365 using Skykick Migration tool.
- Migration of data from Google Drive to OneDrive using Bittatan migration wizard. active directory services Users and Computer Management.
- Resolving Customer's Microsoft Licensing queries
- IT Infra assessment with Microsoft MAP Tool for Audit purpose.
- Support for various MS product like O365, Exchange, AD, Windows Server.
System Engineer
Ricoh india Ltd.
12.2013 - 11.2015
- Ricoh has global sales and support network dedicated to provide expert service with international and national coverage for office
- We process technical strength in Information security such as Checkpoint, Fort iGATE, web sense as well as expertise in Data Center Solutions, Virtualization and Application Delivery, Backup and Disaster Recovery, Infrastructure Management Services and Software development.
- Primary Contribution:
- Projects:
- Served as system engineer in Ricoh ITS solution as a part of project team to implement the Microsoft projects, it include Win Server, AD, DNS, Exchange, Office 365, Azure, MS Intune, Microsoft Licenses EA & OVL, ALN(Backup) active directory services Users and Computer Management: Creation of user Accounts Installation, Configuration and troubleshooting of application software's running on servers
- O365 Deployments: New deployment and Email migration to Exchange online
- O365 migration from lotus through Dell Quest (CMN)
- Deployment of Domain controller, Group policy, DHCP, DNS, Active Directory, WSUS etc
- Virtualization using Hyper-V Windows Server 2012, 2012 R2 & 2008 R2 Microsoft Exchange 2010/2013SP1.
- Symantec Backup Exec use to take backup of Exchange server, Files Server
- Resolving Customer's
- Microsoft Licensing queries
- Support:
- Brought a whole new attitude of support orientation by a renewed problem solving effort by scheduling the operations in timely manners to facilitate the customers after project
TECHNICAL SUPPORT Executive
Vayam Technologies Ltd.
09.2012 - 12.2013
- Vayam Technologies is a leading IT company providing end-to-end IT services and solutions to Corporate and Government Clients worldwide
- Operational; , it has evolved into an organization with experience of over 250 successful engagements
- Support for application server under Windows environment Installation, configuration and maintenance of Windows server 2003 and XP on Desktops, Thin clients and Laptops.
- To update all the security patches in all the running desktops.
- Installation, configuration and maintenance of Microsoft Outlook, solving mailbox related problems.
- WAN monitoring and in case of any failure co-ordinate with concern persons and get resolved
- Handling day to day technical escalation on desktop level as per defined SLA
Education
MBA - Information Technology
Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad
01.2014
Bachelor of Technology - BTech - Computer Science
Bharath Institute Of Science And Technology
01.2012
10+2 - Science; Math
BIEC
01.2008
10th -
BSEB
01.2003
Skills
- M365 Identity, Compliance, Exchange Online, Office 365 data migrations
- Enterprise Voice, SBC, Analog Gateways, Teams phone
- Azure AD, AD Connect, Intune, Enterprise Apps, Bittitan tool
- Merger, accusations, and divestiture, M365 carve-out projects, reporting
- Power Platform administration and governance
Certification
- Microsoft Certified System Engineer. - Microsoft certified System Associate
- MCPS: Microsoft Certified Professional - Microsoft
Contact
Bengaluru, India 562125
Custom Section
Very responsive, proactive and responsible with a service-oriented mindset. Strong Problem-solving skills.
Timeline
Collaboration Solution Engineer
Koch Business Solution India Pvt Ltd
08.2024 - Current
Cloud Voice Engineer
Koch Business solutions India Pvt ltd
01.2022 - 08.2024
Office 365 Analyst (Tech Lead)
Koch Business Solutions India pvt Ltd
01.2019 - 12.2021
Senior System Engineer
LTI - Larsen & Toubro Infotech
11.2017 - 01.2019
External Consultant
Maersk Supply Service
11.2017 - 01.2019
Cloud Technical Specilist
Zones, LLC
11.2015 - 11.2017
System Engineer
Ricoh india Ltd.
12.2013 - 11.2015
TECHNICAL SUPPORT Executive
Vayam Technologies Ltd.
09.2012 - 12.2013
MBA - Information Technology
Sam Higginbottom Institute of Agriculture, Technology & Sciences, Allahabad
Bachelor of Technology - BTech - Computer Science
Bharath Institute Of Science And Technology
10+2 - Science; Math
BIEC
10th -
BSEB
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