Neha Mishra

Talent Acquisition Specialist

Taggd (People Strong Technology Pvt Ltd) – Onsite RPO for Optum (UnitedHealth Group)
Location: Gurugram | Duration: 25th November’2024 – Present

Roles and Responsibilities:

• End-to-End Recruitment: Managed the complete recruitment lifecycle from requirement gathering, sourcing, screening, interviewing for various IT & Non IT roles within Optum across tech and non-tech verticals.
• Stakeholder Management: Acted as a liaison between hiring managers at Optum and the recruitment team; understood business needs and delivered talent solutions aligned with organizational goals.
• Sourcing & Pipeline Management: Utilized various channels such as job portals (Naukri, LinkedIn, Shine), internal databases, social media, and employee referrals to build a strong talent pipeline.
• Interview Coordination & Scheduling: Efficiently coordinated interviews between candidates and interview panels, ensuring timely communication and a seamless candidate experience.
• ATS Management: Maintained candidate data and recruitment workflows using applicant tracking systems like PeopleStrong Alt and Optum's internal ATS - Taleo tools, ensuring compliance with hiring policies and audit standards.
• Reporting & Analytics: Prepared and shared weekly/monthly recruitment dashboards and hiring status reports with key metrics (TAT, offer-to-join ratio, source efficiency, etc.) to stakeholders.
• Offer Management: Handled compensation discussions, generated offers, and worked closely with HR and onboarding teams to ensure smooth pre-joining engagement and documentation.
• Diversity Hiring: Supported DEI initiatives by ensuring diverse candidate pipelines and contributing to an inclusive hiring process.
• Compliance & Process Adherence: Ensured recruitment activities adhered to corporate policies, compliance standards, and Optum’s hiring SLAs.

• Company Overview: Building GCCs - REA cyber City
• Managed the end-to-end recruitment lifecycle for IT roles, including sourcing, screening, interviewing, and onboarding.
• Engaged in vendor management, coordinating with third-party recruitment partners to fulfill urgent and niche hiring needs.
• Built and maintained a strong pipeline of technical talent to support rapid hiring for new GCC setups.
• Ensured a seamless candidate experience by maintaining clear and timely communication throughout the recruitment process.
• Collaborated closely with hiring managers to understand technical requirements and define ideal candidate profiles.
• Maintained accurate records and recruitment metrics in the applicant tracking system (ATS).
• Supported fast-paced hiring drives and bulk onboarding efforts for new GCC clients.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.

• Company Overview: Building GCCs - NAB, Aptiv and FedEx, Evernorth - Cigna Group
• Coordinating Full Life Cycle Recruitment
• Consistently updated and maintained Candidate data, ensuring accuracy and compliance with company policies and legal requirements.
• Assisted in the recruitment and interview processes by scheduling interviews, conducting initial screenings, and coordinating candidate communication.
• Played a key role in Candidate engagement & Hiring Managers by assessing feedback.
• Utilized MS Office extensively, proficiently creating and managing spreadsheets, and reports.
• Demonstrated outstanding communication and interpersonal skills, fostering positive and effective relationships with Candidates and Hiring Managers.
• Utilized strong organizational and time management skills to prioritize tasks, multi-task effectively, and meet deadlines consistently.
• Cooperate with vendors and agencies.
• Building GCCs

• Leveraged LinkedIn platform to identify and connect with prospective clients, resulting in successful generation of new business opportunities.
• Utilized effective networking strategies and persuasive communication skills to establish and maintain strong client relationships.
• Strategically utilized Naukri and LinkedIn portals to source highly qualified candidates for job vacancies.
• Demonstrated a keen eye for identifying potential talent, resulting in successful placements and client satisfaction.
• Coordinated and scheduled candidate interviews and meetings with clients, ensuring a seamless and efficient recruitment process.

• Managed and coordinated various aspects of movie operations, including Tally, credit control, and release order checking.
• Excelled in handling a wide range of customer queries and resolving issues promptly, ensuring high levels of customer satisfaction.
• Effectively collected revenue and meticulously managed the refund process, streamlining financial transactions.
• Successfully met monthly processing deadlines through efficient time management and attention to detail.

● Rules AND regulations regarding tax (Income, tax, status, deductions, forms, credits, exceptions, policies etc).

● Process end to end tax filing i.e. client documents, book marking, preparing tax returns, reviewing etc

● Tax returns (Individual)