Neha More

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Prioritization of requirements by documenting as BRD, FRD, and Change Request.
• Performed quality assurance (functional testing) and user acceptance testing (UAT), facilitating on-time and acclaimed 'go-live' of the application
• Successfully delivered three high-quality projects under tight deadlines, taking complete ownership of end-to-end implementation for the IMPS module at Canara Bank, Bank of India, and Unity Small Finance Bank, while also leading modules for the Central Bank of India and Punjab Sind Bank covering IMPS, NEFT, and RTGS.
• Successfully rolled out NPCI and RBI mandates across all production sites for IMPS, NEFT, and RTGS modules.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.

Settlement

• The primary job is the production of daily, weekly, and monthly reconciliations of cash and net settlement reports for fund accountants in various general ledgers.
• Handling net positions and digital payment transactions such as debit cards, ATM, POS, ECOM, AEPS, BBPS, UPI, NETC, and IMPS.
• Processing daily digital channel payment settlements with NPCI and VISA.
• Creating procedures and keeping current procedures up to date as per the RBI and NPCI norms.
• Process the UPI, IMPS, and card-based RUPAY and VISA reconciliation as per the NPCI and RBI procedures.
• Acknowledging NPCI's principles, and as per the bank's standard procedures culture, applying them in everyday work activities.

Dispute Handling

• All reconciliation exceptions and breaks (unreconciled, chargeback, claim, complaint, and dispute) are checked using the recon and complaint management application, and the funds are processed in internal accounts or in customer accounts.
• Execution and escalation of complaints or disputes received from branches, acquiring banks, and BO.

GL Reconciliation

• Performing reconciliation processes across GL (General Ledger) accounts and platforms in accordance with prescribed bank standards.
• Handling the income, expense booking, and provision. Preparation GL Reconciliation Note.
• Verifying and posting of reports in CBS and GL reconciliation. Sharing CBS, Switch, and Tie-up data with the vendor for reconciliation.

Implementation

• Implementation of the payment gateway process.
• Implementation of the RUPAY Contactless NCMC wallet debit card process.
• Provide the requirement to the vendor for implementation of the complaint management portal. Understand and provide the confirmation output on the UPI, UDIR process.
• Assist the team in performing the daily activity without any operational loss. Assist in the new clients' boarding processes.
• Make sure the project Go-Live is as per the bank's schedule.
• Follow up with the vendor to get the required reports as per bank requirements.

Branch Banking (2011–2014)

• Worked in various departments, such as Savings, Current, Term Deposit, Cash Counter, Clearing, RTGS, NEFT, and Overdraft.
• Marketing different loans and deposit products, and providing good customer service. Provide training on various departments to new staff members in the branch.