Neha Mukhiya

• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Manage company-wide core programs and initiatives including (pay planning and rewards, performance management, executive calibration, leveraging leadership development
• Develop, implement & continuously improve policies, procedure and process necessary for employee welfare and benefit's.
• Strongly-partner with HR Business Partners, Compensation & Benefits, Talent Acquisition, IR, Finance and other internal partners ensuring smooth operations for HR related processes and systems.
• Responsible for managing HR and HR related system in the organization.
• Support regular audits within the following systems to confirm accuracy; work with their HR processes.
• Implements & executes overall departmental strategy, provides direction & guidelines for the HR processes while partnering closely with HR Director & Global HR System teams to advance the development of HR solutions across the business
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Leading the entire Campus hiring and management of these Campus batch lifecycle within the organization.
• Responsible for all employee health and benefit activities. Taking care of insurances process and policies. Welfare activities thought out the year.
• Designing and implementing company policies that promote a healthy work environment
• Experties in managing all HR systems and Integrations linked- Success Factors (SAP),Darwin box, Concur etc
• Leveraging technology
  ,Simplifying employees' processes and polices ,Reducing PX process complexities - Implementation of Chat bot
• Responsible for the day-to-day planning and execution of the high-level strategies of the HR department, plan and develop new recruitment strategies, oversee staff benefits, and more.
• Nurture a positive working environment
• Report to management and provide decision support through HR metrics

· Responsible for overseeing the daily HR Operation activities from Onboarding to offboarding globally.

· Responsible for creating processes to ensure accuracy, timeliness, completeness and consistency of the data

· Ensure that uniform data standard and processes are applied across the organization.

· Assisting the Top management in developing ,reviewing and updating the HR strategy and the HR management policies system and practices.

· Responsible for managing HR applications tool (SF – ESS, MSS, Ask HR, Onboarding and offboarding tool, ATS, SAP) including system documentation data quality and management, records management, upgrades and continuous improvement, reporting, metrics, business continuity, as well as privacy and security.

· Managing various Audit requirement and ensure no compliances issues recorded.

· Creation process documents , working manuals, flow charts ,user handbooks as well as related tools and templates for each service offering.

· Invoice management – Payout management of HR expense invoices globally.

· Creating and publishing weekly & monthly dashboard on HR operations activities.

· Create, track and assess standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas .

· Create opportunities for process improvements. To identify, capture and document opportunities that will result in an enhancement to the process and will yield improved business results.

· Ensure that all necessary documents and approvals have been received and information is accurately documented ,evaluate promotions, demotions, transfers to ensure they are within guidelines

· Acquired credibility by building collaborative relationship with top management , Head HRs ’and employees within organization.

· Acting as project lead in implementation of onboarding tool , contingent work and intern module in SF and other process improvement initiatives.

· Perform system analysis and contributed to the recommendation of system and process enhancement to align with HR business strategy.

· Developing, leading, and motivating team of 7 members

· Conduct coaching conversation quarterly for all team members and managing ownership for upskill and cross training of resources for better work force management.

· Manage entire gamut of HR activities from Hire to Retire on SAP.

· Managing the end to end process on New Hire, Organizational Management, Transfer &Promotion, background verification, Full &Final settlement, Insurance, Management, Performance Management, Business References, Travel Management etc. for India and ensuring consistent and efficient delivery of service.

· To support the delivery of service within agreed Service Level Agreements.

· India Point of Control (POC) in contributing towards the development and continuous improvement of HR systems, processes and procedures.

· Part of a different transition program for process like Future dated hiring, PIP, Insurance, SAP data cleanup Reference letter automation, the LMS system upgrading, Employee Interaction system implementation.

· Conducting the monthly and annually employee engagement activities (fun activities, skip level meeting, Inbound and Outbound trainings etc.) across HRSSC.

· Providing payroll inputs with payroll team and Co-ordination with Payroll SPOC for smooth processing of payroll.

· Preparing all kinds of letters, including offer, appointment, promotion, merit increase, relieving, experience, and employee filing.

· Developing, leading, and motivating team of 7 members.

· Ensured effective organizational alignment and achievement of business goals.

· Creation of process documents (SOP), SPA, Global process designing, and process flowcharts.

· Responsible for building relationship with key stakeholders across BU’s.

· Support in increasing process efficiency, manage change processes and drive continues improvement within the HR function.

· Work closely with third party vendor (SABA) on System enhancement to reduce the process / system gap for better employee experience.

· Publishing Weekly / Monthly Dashboard for weekly / monthly HR operational analysis.

· Manage the Invoice Management process to close all vendor payments on the system.

· Skill Gap Analysis- Identifying the process gap, creating and implementing action plans for filling up this process gap.

· Handing all kinds of issue coming from stakeholders and employees, seeking the root cause analysis for each issue, classifying them and deep investigation to resolve it.

· A high quality transactional service provided as part of HR Operations..

• Liaising with the Hiring Team for all open positions and maintaining the hiring data
• Carrying out New Hire Orientation Program for new joiners
• Managing pre-on-boarding and post-on-boarding activities for new hires and managing the Leave & Attendance management tool
• Closely working on training need analysis and coordinating with the training team to conduct required training programs
• SPOC for Background verification, Maintaining Employee data base, Maintaining Performance Management system and also managing performance management cycle for all employees, Maintaining personnel files for employees
• Providing monthly payroll inputs, managing salary revision data, F&F inputs and Income Tax Declaration - Interacting with payroll service partners for any discrepancies in employee salary
• Complying with internal & external audits relating to Employee Database, Salary & Statutory Requirements, Ensuring statutory compliances regarding PF, Gratuity, Superannuation, Bonus, Settling Employee Grievances etc
• Preparing all kinds of letters, including offer, appointment, promotion, merit increase, relieving, experience, etc
• Creating monthly HR reports like Recruitment Trackers, Headcount & Attrition Analysis, Employee Insurance data, Monthly Reimbursements and Profile planning update to Finance team
• SPOC for Employee engagement programs like RNR, CSR activities, Wellness Programs, monthly and annually Employee engagement activities across the floor and taking care of all Education assistance programs
• Handled all day-to-day employee related issues and concerns, Contacting HR Helpdesks
• Supporting in Organizational development activities like Succession Planning, Retention strategy, SGA, TAP, Capacity Planner, Employee Survey
• Handling complete exit formalities like Exit interviews, F&F calculation, leave calculation, clearance formalities by coordinating with different stakeholders.

· Assisted the development of on-site and online training programs & developed a new employee evaluation program.

· Prepared the offer letter for the selected candidates and followed-up with them about joining. Liaised with the respective teams for creation & setup of new employee IDs.

· Supervised absenteeism record and provided the data to the Payroll Vendors & Operations Managers on a monthly base.

· Handle all day-to-day employee related issues and concerns. Contacting HR Helpdesks. Analyzed the employee issues in tracking system and resolve the grievances, if any.

· Organized training programs for the staff & initiated employee engagement programs.

· Conducted interviews, involved in employee recruitment & retention and maintained employee’s attendance & payroll files.

· Carried out orientations, exit interviews & induction programs for new employees and completed their joining formalities.

· Formulated company related policies and agreements & providing updates to employee on the same.

· Providing monthly payroll inputs, handling salary revision data, performed all the salary related activities.

· Involved in creation & maintenance of databases, Maintaining data integrity Updated employee data for active & inactive employees in the ACF System (on boarding and de-boarding tool)

· Responsible for managing the full & the final settlement with the help of finance division & sending circular to other departments at the time of relieving of an employee.

· SPOC for Employee Engagement Programs, Carried out skip level meeting for the employees and assured one-on-one sections.

Planned, RNR programs and checked performance payout for all the employees& all other floor activities on weekly basis and prepared manuals for different HR functions