NEHA NAIR

• Led cross-functional teams to enhance cloud service delivery processes.
• Developed training programs to improve team performance and service quality.
• Facilitated regular team meetings to drive collaboration and communication.
• Deliver and own profile-level global WBRs, MBRs, and QBRs.
• Analyzed customer feedback to refine service offerings and improve user experience.
• Coached, mentored and trained team members in order to improve their job performance.
• Recruited and hired qualified candidates to fill open positions.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Created and managed budgets for travel, training, and team-building activities.

Trainings attended:

• The Future Leader Development Program
• EPIC Nexus - A Transformative EQ Leadership Development Program
• Women @ Leadership program (WLP)

Job Description: Team Lead in Seller Partner Support, supporting sellers in US and Canada with all requests, queries and issues on their Seller Central account.

• Led a team of 15 - 24 associates providing support to American Seller segment. Voice, email and alternate channels.
• Overcome complex business challenges and make decisions using experience-backed judgment & irreproachable integrity.
• Involved in developing, implementing, and managing high level projects in the areas of support programs, training, and operations.
• Initiated and managed engagement programs for the team across floor (self-development, community involvement, career progression).
• General business acumen, including reporting and analysis, presentation skills, and organizational abilities.
• Keeping a close track and helping the associate meet their primary targets on daily basis and make them contribute to team’s learning and self growth.
• Taking the ownership and driving multiple target based tasks for the entire skillet and publishing the learning, achievements and gaps on weekly basis post a deep dive on the results acquired through real time audits.

Trainings attended:

• Certified Specialized Mentor Program
• Ignite Training
• Lean Sigma Training

Job Description: Tax Consultant at UK Tax GESTC India team which creates and controls specific portal/platform based on requirements from clients from all over the world to help them track and file taxes for their employees, organize their organizational calendars and managing the finance.

• Led GA Connect platform changes for India region as part of a 2-member team, collaborating daily with London-based counterparts.

• Served as primary liaison between clients, internal users, and development team for platform optimization.

• Developed and maintained comprehensive user guides for GA Connect platform based on client specifications

• Created demo environments and conducted both in-person and virtual training sessions for client onboarding.

• Documented system changes and updates for internal and external stakeholders.

• Managed user and client access controls and permission levels across the platform.

• Participated in testing new tool implementations and technology upgrades.

• Created and tracked bug reports through resolution.

• Exclusively managed daily monetary flow reporting for key clients (MARS, Diageo, HSBC) using automated macro systems.