NEHA PAL
Customer Service Representative: Insurance domain
Lucknow
Summary
-Results-driven Claim Authorizer with 3+ years of experience in claims processing, fraud checks, and policy verification. - Proven track record in training new hires, generating reports, and handling high-value claims. - Recognized with 3 RNR awards for excellence in performance.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Claim Authorizer
HCL Technologies
02.2022 - Current
- Processed and handled various types of life and pension insurance claims, including death claim, surrender claim, maturity claim, and retirement claim
- Acted as Claim authorizer for surrender claims, ensuring thorough verification, adherence to policy rules, and timely resolution
- Acted as a Subject Matter Expert (SME) conducting training sessions for new hires, mentoring team members and assisting with process transitions
- Worked in Production Support Team, Identifying and resolving claim related possessing issues, enhancing workflow efficiency
- Worked in a deadline driven environment, consistently achieving quality targets and SLAs
- Maintained updated knowledge of industry regulations, policies, and best practices to provide informed guidance to clients
- Provided valuable feedback on system improvements that resulted in increased automation and reduced manual intervention
- Promoted to SME role to lead training sessions & mentor new hires
Education
B.Sc. - Mathematics
Kanpur University
CCC Certification - Computer Networking
NIELIT
Skills
Claims Processing
Accomplishments
- 3x RNR Award Winner for excellence in claim authorization & service.
- Promoted to SME role to lead training sessions & mentor new hires.
- Promoted as an authorizer for surrender claim
Key Highlights
- Claims & Risk Management Experience - Ideal for financial & process-oriented roles.
- Strong Analytical & Compliance Skills - Perfect fit for audit, compliance, and claims verification.
- Leadership & Training Ability - Ready for roles involving mentorship & reporting.
Technical Skills
MS Word and MS Excel
Timeline
Claim Authorizer
HCL Technologies
02.2022 - Current
CCC Certification - Computer Networking
NIELIT
B.Sc. - Mathematics
Kanpur University
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