NEHA PANDE
Pega Admin/Developer
Hyderabad
Summary
Experienced IT specialist with 5 years in the field, including over 2 years specializing in Pega administration and production support. Proficient in Pega PRPC 8.x, case management, data modeling, application design, and developing business-specific solutions using Pega rules. Strong theoretical knowledge of Pega Constellation DX APIs. Adept in troubleshooting and performance tuning. Demonstrated expertise in system configuration, change management, and implementing best practices across Pega environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Pega Administrator
Tata Consultancy Services
08.2022 - 05.2025
- Collaborated with cross-functional teams to gather requirements, design workflows, and enhance user experience within Pega systems.
- Managed change requests efficiently, updating system specifications as needed to meet evolving business requirements.
- Developed technical documentation, including design documents and user manuals, to support knowledge transfer and facilitate ongoing maintenance of Pega applications.
- Knowledge on developing Activities, Data transform, Flow actions, Sections, Flows in PRPC.
- Proficient in Pega activities, workflows, SLA's, data modelling, case management, rule resolution and reporting.
- Have good knowledge on Pega guardrails and debugging tools like clipboard and tracer.
- Have Knowledge on Pega Constellation, specializing in low code development and configuration.
- Skilled in building and customizing case management solutions using app studio and constellation UI architecture.
Systems Engineer
Tata Consultancy Services
01.2020 - 04.2022
- Managed and prioritized technical incidents, ensuring timely resolution within SLA.
- Coordinated with cross-functional teams and vendors to ensure effective resolution of production issues.
- Conducted root cause analysis and implemented preventive measures to minimize recurring issues.
- Conducted research, diagnosed, troubleshoot production issues, identifying and implementing effective solutions.
- Coordinated with vendors to troubleshoot and resolve the complex technical issues.
- Developed detailed documentation for system configurations and operational procedures, enabling seamless knowledge transfer among team members.
- Mentored junior engineers on best practices in systems design and implementation, fostering a culture of continuous learning within the team.
Education
Bachelors of Technology (B.Tech) - Electronics and Communication
JNTUH
Hyderabad, India 01.2015 - 01.2019
Skills
PEGA PRPC 87
Business process management
Case management design
Data Modelling
DX API architecture
Agile/Scrum practices
Pega Constellation
Certification
Pega Certified Senior System Architect (CSSA), V8.7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pega Administrator
Tata Consultancy Services
08.2022 - 05.2025
Systems Engineer
Tata Consultancy Services
01.2020 - 04.2022
Bachelors of Technology (B.Tech) - Electronics and Communication
JNTUH
01.2015 - 01.2019