Summary
Overview
Work History
Education
Skills
Timeline
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Neha Pandey

Neha Pandey

Paschim Vihar, Delhi

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

5
5
years of professional experience

Work History

Front Office Executive

Fateh Education
New Delhi
12.2024 - Current
  • Generated reports from front desk data to analyze customer interactions and appointment schedules.
  • Managed switchboard operations, answering calls promptly and directing them to appropriate personnel.
  • Coordinated travel arrangements for staff, ensuring efficiency and cost-effectiveness.
  • Provided comprehensive administrative support through photocopying, scanning, and faxing documents.
  • Greeted customers and addressed inquiries, directing them to relevant departments.
  • Maintained inventory of office supplies to ensure consistent availability.
  • Organized and distributed incoming mail efficiently to relevant recipients.
  • Trained new front office staff on company procedures and customer service standards.

Manager

Ekta Bakshi Inc.
Delhi
06.2021 - 10.2023
  • Delivered exceptional client care in a service-focused hair salon environment.
  • Assisted stylists with daily operations to enhance workflow efficiency.
  • Managed client appointments, ensuring timely scheduling and organization.
  • Oversaw inventory control, tracking products to maintain stock availability.
  • Maintained a clean and welcoming salon atmosphere for clients and staff.
  • Prepared daily reports on operations and client interactions for management review.
  • Motivated team members to uphold high performance and morale standards.
  • Handled conflict resolution effectively, achieving positive outcomes for clients and staff.

Assistant Manager

Ekta Bakshi Inc.
Delhi
10.2020 - 06.2021
  • Oversaw daily operations of high-volume hair salon, ensuring exceptional client service and satisfaction.
  • Coordinated client appointments to optimize scheduling and minimize wait times.
  • Maintained clean and organized salon environment to comply with health regulations and enhance client experience.
  • Tracked inventory levels for salon products, facilitating timely reordering and accurate stock management.
  • Prepared and submitted operational reports detailing key metrics and performance indicators.
  • Motivated salon staff, fostering positive work culture and enhancing team morale.
  • Resolved conflicts professionally, ensuring effective communication among staff and clients.
  • Delegated tasks to balance workload across team members, promoting operational efficiency.

Education

Bachelor of Education - Education

Chhatrapati Shahu Ji Maharaj University
Uttar Pradesh
10.2020

Master of Arts - Arts

Chhatrapati Shahu Ji Maharaj University
Uttar Pradesh
09.2018

Bachelor of Science - Science

Chhatrapati Shahu Ji Maharaj University
Uttar Pradesh
05.2013

Skills

  • Hardworking and determined
  • Quick learner
  • Optimistic and flexible
  • Meticulous and adaptive
  • Knowledge of AI platforms
  • Communication skills
  • Problem-solving abilities
  • Adaptability and time management
  • Leadership capabilities
  • Computer proficiency
  • Organizational skills
  • Internet operations and email handling

Timeline

Front Office Executive

Fateh Education
12.2024 - Current

Manager

Ekta Bakshi Inc.
06.2021 - 10.2023

Assistant Manager

Ekta Bakshi Inc.
10.2020 - 06.2021

Bachelor of Education - Education

Chhatrapati Shahu Ji Maharaj University

Master of Arts - Arts

Chhatrapati Shahu Ji Maharaj University

Bachelor of Science - Science

Chhatrapati Shahu Ji Maharaj University

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Neha Pandey