Neha Pant
Bhilwara
Summary
Results-driven Operations Manager with expertise in process improvement, project management, and data analysis. Demonstrated ability to streamline operations, enhance workflow efficiency, and manage budgets effectively.
Overview
16
16
years of professional experience
Work History
Operations Manager
Smart Hospital
Ghaziabad
02.2022 - 12.2023
- Coordinated daily operations to enhance workflow efficiency and streamline processes.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Performed administrative support tasks, completing duties within required timeframes.
Administrative Manager
Cultural Quest
Ghaziabad
01.2020 - 01.2022
- Coordinated with local businesses to provide discounted services for participants in cultural activities.
- Attended meetings with local government officials regarding funding opportunities for cultural programs.
- Collaborated with other departments within the organization to coordinate cross-cultural projects.
- Organized workshops, seminars and other events to promote cultural understanding.
Quality Analyst
Porteck India
Noida
01.2010 - 11.2010
- Maintained logs of all activities related to medical transcription editing processes.
- Developed strategies for improving overall efficiency and accuracy of medical transcription editing processes.
- Provided feedback to transcriptionists regarding quality control issues.
- Conducted quality assurance reviews on a regular basis to ensure accuracy of all documents produced.
- Analyzed data from previous transcriptions to identify areas needing improvement or correction.
- Adhered to established standards for formatting, punctuation and capitalization when editing transcripts.
AR Executive
MD Everywhere India
Noida
02.2008 - 10.2009
- Maintained logs of all activities related to medical transcription editing processes.
- Provided feedback to transcriptionists regarding quality control issues.
- Analyzed data from previous transcriptions to identify areas needing improvement or correction.
- Assisted physicians with dictation issues or difficulties accessing the dictation system.
- Worked closely with other departments such as billing, coding and clinical staff to ensure accuracy in documentation.
Education
PGDBA - Finance
Symbiosis School For Distance Learning
Pune06-2008
B.Com - Commerce
Delhi University, Vivekananda College
Delhi06-2006
SSC -
Dehradun Publich School
Ghaziabad,Uttar Pradesh06-2003
High School Diploma -
Dehradun Public School
Ghaziabad06-2001
Skills
- Process improvement
- Project management
- Data analysis
- Budget management
- Inventory control
- Operations strategy
- Vendor management
- Cultural coordination
- Effective communication
- Business and operations management
- Customer engagement
- Conflict resolution
- Customer relationship management
- Operations coordination
Languages
Hindi
Intermediate (B1)
B1
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Operations Manager
Smart Hospital
02.2022 - 12.2023
Administrative Manager
Cultural Quest
01.2020 - 01.2022
Quality Analyst
Porteck India
01.2010 - 11.2010
AR Executive
MD Everywhere India
02.2008 - 10.2009
PGDBA - Finance
Symbiosis School For Distance Learning
B.Com - Commerce
Delhi University, Vivekananda College
SSC -
Dehradun Publich School
High School Diploma -
Dehradun Public School