Summary
Overview
Work History
Education
Skills
Timeline
Generic
Neha  Pise

Neha Pise

Customer Service Associate
Pune

Summary

Motivated professional with experience in customer service, sales, training, and quality assurance. Skilled in handling customer escalations, delivering effective

solutions, and driving performance improvements. Seeking opportunities in a dynamic environment to leverage my expertise, enhance organizational growth,

and achieve personal development with integrity and dedication.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Associate

Tech Mahindra
08.2024 - 04.2026
  • Handled customer queries professionally, resulting in satisfactory outcomes and positive feedback.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Managed customer acquisition and retention strategies to meet corporate sales targets.
  • Delivered product presentations and closed deals efficiently.

Customer Service Executive

Primo Emc
03.2022 - 05.2024
  • Provide support to US Customers for T-Mobile.
  • Assists in resolving issues related to bill payments.
  • Create SOAP notes of the conversation with the customer.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Education

High School Diploma -

ST. Thomas Academy
Mumbai, India
03.2012 - 03.2013

Skills

Customer Success & Escalation Handling

Sales Strategy & Customer Acquisition

CRM & Ticketing Systems (Freshdesk)

Effective Communication & Leadership

Timeline

Customer Service Associate

Tech Mahindra
08.2024 - 04.2026

Customer Service Executive

Primo Emc
03.2022 - 05.2024

High School Diploma -

ST. Thomas Academy
03.2012 - 03.2013
Neha PiseCustomer Service Associate