Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

NEHA PRADHAN

Bangalore

Summary

PPSM ANALYST

Dedicated and detail-oriented PPSM Analyst with 2.7 years of experience in Project Management. Eager to apply skills in monitoring, maintaining, and completing client requirements and reconciliations. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PPSM ANALYST

Accenture Solutions
Bangalore
12.2021 - Current
  • Managed daily network activations and served as the primary contact for stakeholders, offering expert guidance as a Subject Matter Expert (SME)
  • Ensured accurate and timely resolution of stakeholders' queries
  • Validated data results and ensured accuracy through quality assurance processes.
  • Conducted workplace compliance training to minimize liability risks and ensure efficient operations.
  • Built relationships with industry authorities and internal colleagues to maintain a steady stream of tips and information.
  • Generated reports on day-to-day operations and effectively conveyed findings to senior leadership
  • Collaborated with management to formulate strategies for enhancing performance.
  • Evaluated work as a quality auditor, providing valuable feedback
  • Contributed to new hire training and OJT sessions
  • Enhanced data accuracy and delivery through the use of reporting tools
  • Identified and resolved problems through root cause analysis and research.
  • Streamlined core processes to drive improved business performance and operational agility.
  • Recommended process improvements for continual identification, analysis, and resolution of constraints and challenges.
  • Evaluated customer needs and feedback to enhance product and service offerings.
  • Conducted performance evaluations and implemented coaching strategies for increased efficiency.
  • .Demonstrated strong skills in organizing and overseeing project plans, timelines, and budgets.
  • Created and executed impactful improvement strategies in accordance with company objectives and requirements.

IT Analyst

CAMEO GLOBAL COMMUNICATIONS
Bangalore
02.2019 - 10.2021
  • Provided leadership in a supervisory position for 2.5 years
  • Led and coordinated a cross-functional team of 10 individuals, ensuring client satisfaction through effective communication
  • Efficiently addressed and resolved client technical queries by providing L1/L2 support
  • Conducted new hire and OJT training sessions actively as a trainer
  • Contributed to the hiring process as the initial point of contact
  • Assisted in the absence of acting leads
  • Educated stakeholders on strategies to enhance data protection and minimize breaches.
  • Performed quality management system internal audits.
  • Monthly score card generation, feedback provision, and coaching for performance improvement.
  • Scheduled and resolved end-user reported incidents, implementing permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to foster strategic decision-making and streamline operations.
  • Researched and adopted new technologies for enhancing existing offerings.
  • Monitored employee tasks to assess business operations and identify inefficiencies.
  • Enhanced project management skills through defining and presenting system solutions along with timelines to address business needs.

Education

PGDM - Operation Management

NMIMS
Mumbai

Bachelor - Electrical & Electronics Engineering

BTL Institute of Management

Skills

  • Project Management
  • Project Planning and Development
  • Quality control and analysis
  • Business Communication
  • Process Training
  • Technical Support
  • Planning and Co-ordination
  • Decision Making
  • Change Control and Process
  • Staff Management

Accomplishments

  • Encore Award- Core Value Champion Award 2023
  • Encore Award- Core Value Champion Award 2024
  • Offered “Best Employee of the Month” for replying to the maximum number of support chat tickets within a stipulated time (2019)
  • Offered “Best employee for Quarterly Year” for efficient supervisory support (2019)

Languages

  • English
  • Nepali
  • Hindi

Certification

  • CAPM Training by Simplilearn
  • Power BI by Skill Nations

Timeline

PPSM ANALYST

Accenture Solutions
12.2021 - Current

IT Analyst

CAMEO GLOBAL COMMUNICATIONS
02.2019 - 10.2021

PGDM - Operation Management

NMIMS

Bachelor - Electrical & Electronics Engineering

BTL Institute of Management

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NEHA PRADHAN