NEHA PRASAD
Bengaluru
Summary
Result-driven team player with a strong focus on problem-solving through data-driven decision-making and analytical thinking,Known for leveraging strong analytical skills to identify opportunities ,develop effective strategies, and drive successful project outcomes, Proven track record of delivering excellent results while collaborating with cross-functional teams and effectively managing stakeholders.
Overview
4
4
years of professional experience
Work History
Operations Manager
Masai
Bengaluru
09.2022 - Current
- Presented data-driven insights and recommendations to senior management, contributing to strategic decision making and operational planning
- Handled and resolved 100+ highly sensitive escalations
- Managed 300+ students and increased the placement percentage 15-20% with in a period of 6 month
- Exploring the unexplored area of skills of the students and providing POA
- Investigating and resolving high-end cases with product, growth & admission and marketing team
- Elevated 12% students satisfaction ratings by providing speedy resolution
- Analysed strategic, core and support processes to recommend improvements
- Handling queries through slack & email
- Ability to communicate complex data insight to stakeholders in a clear and concise manner
- Proficient in data management tools such as Google sheet & Excel, MySQL queries
- Expertise in data analysis and visualization creating dashboard & reports
Admissions Counselor
Newton School
11.2021 - 06.2022
- Actively connect with prospective students and their families virtually to provide information program
- Understand students academic goals, interests and preferences to recommend suitable programs
- Develop and maintain strong relationships with prospective students and parents to build trust and rapport
- Gather feedback from students and parents to enhance the admissions process and overall experience
Operation Intern
VEDANTU INNOVATIONS PRIVATE LIMITED
02.2021 - 09.2021
- Support senior operations Members in various tasks and projects
- Assist in the planning, implementation, and evaluation of student support systems
- Contribute to the development of operational policies and procedures
Education
MBA -
Biju Patnaik University of Technology
Odisha05.2020
BBA -
Sambalpur University
04.2018
Skills
- Fluent Communication
- Outbound Sales Expertise
- Leadership & Supervision
- Digital Marketing Knowledge
- Team management and leadership
- Analytical & Problem-Solving Abilities
- Adaptability and learning agility
- Recruitment & Talent Acquisition
Operational Strategy Development
- Quality & Customer Service Standards
- Operational Improvement & Monitoring
- Human Resource Management
- Performance Reporting & Analysis
- Client Liaison
- Mentoring & Coaching
- Review and Feedback Management
- Cultural Leadership
Timeline
Operations Manager
Masai
09.2022 - Current
Admissions Counselor
Newton School
11.2021 - 06.2022
Operation Intern
VEDANTU INNOVATIONS PRIVATE LIMITED
02.2021 - 09.2021
MBA -
Biju Patnaik University of Technology
BBA -
Sambalpur University
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