Summary
Overview
Work History
Education
Skills
CARRER GOAL
Timeline
Generic
NEHA RAJPUT

NEHA RAJPUT

Pune

Summary

Dynamic flight attendant with over five years of international experience in delivering top-notch service on both long-haul and short-haul flights. Expertise in safety protocols, conflict resolution, and cultural adaptability has consistently enhanced passenger satisfaction, and reinforced the airline's reputation. Proven track record in leadership, having trained and mentored new crew members, ensuring seamless in-flight operations with a multinational team. Future aspirations focus on leveraging extensive skills into an Assistant Executive role, streamlining operations, and supporting senior leadership through exceptional organizational and communication capabilities.

Overview

6
6
years of professional experience

Work History

Flight Attendant

AIR INDIA
MUMBAI
10.2022 - Current
Professional Experience.

International Flight Attendant, [Airline Name], — [Years of Employment].

  • Delivered exceptional customer service to international passengers while ensuring comfort, safety, and compliance with aviation regulations.
  • Coordinated with multinational teams of 15 to 20 crew members to execute smooth in-flight operations.
  • Managed scheduling, safety documentation, and passenger records, maintaining accuracy and attention to detail.
  • Resolved passenger concerns and high-pressure situations with professionalism, tact, and diplomacy.
  • Demonstrated strong organizational and multitasking skills by handling multiple responsibilities under strict timelines.
  • Provided support to senior crew members and pilots, ensuring clear communication and efficient operations.
  • Trained and guided new cabin crew members, contributing to team development and leadership growth.
  • Adapted quickly to different cultures, languages, and work environments, while maintaining a professional executive presence.
  • Consistently received commendations and positive feedback for service excellence and problem-solving abilities.

Flight Attendant

INDIGO
DELHI
08.2019 - 08.2020
Professional Experience

International Flight Attendant
[INDIGO]

  • Provided exceptional service and ensured passenger satisfaction on international flights.
  • Coordinated with multinational teams to manage in-flight operations efficiently.
  • Handled documentation, scheduling, and compliance tasks with accuracy.
  • Resolved passenger concerns professionally, demonstrating problem-solving and communication skills.
  • Mentored new crew members, supporting team development and leadership.

Education

MBA - Human Resources Development

D.Y PATIL
PUNE

B.COM - Commerce

YASHWANT RAO CHAVAN UNIVERSITY
AURANGABAD

POLYTECHNIC - Information and Communication Technology

GOVERMENT POLYTECHNIC, AURANGABAD
AURANGABAD

Skills

Communication & Interpersonal Skills

  • Excellent verbal and written communication across diverse cultures
  • Active listening and conflict resolution abilities
  • Professional email, phone, and in-person correspondence

Customer Service & Relationship Management

  • Strong client-handling and problem-solving experience
  • Building rapport and maintaining positive stakeholder relationships
  • Diplomacy, tact, and patience in high-pressure situations

Organizational & Administrative Skills

  • Scheduling and time management (flights, crew coordination)
  • Handling documentation, reports, and record-keeping accurately
  • Multitasking and prioritizing tasks efficiently

Leadership & Team Collaboration

  • Coordinating with crew and ground staff
  • Leading by example in safety and service excellence
  • Supporting and mentoring junior colleagues

Crisis & Problem-Solving Skills

  • Staying calm and resourceful in emergencies
  • Quick decision-making under pressure
  • Conflict de-escalation and issue resolution

Cross-cultural competence

  • Worked with people from different backgrounds and nationalities
  • Cultural sensitivity and adaptability in global environments
  • Multilingual communication (if you speak more than one language, highlight it)

Professionalism and executive presence

  • Maintaining discretion and confidentiality
  • High level of grooming, etiquette, and representation skills
  • Ability to work with senior executives and VIP clients

Technical and IT skills, if applicable

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Familiarity with scheduling tools and digital reporting systems
  • Quick learner of new software and office systems

CARRER GOAL

Career Goal 

To leverage over five years of international experience as a flight attendant, where I honed exceptional communication, organizational, and client management skills, into a challenging assistant executive role, I aim to contribute by supporting senior leadership, managing operations efficiently, and ensuring smooth coordination while continuing to grow professionally in an executive environment

Timeline

Flight Attendant

AIR INDIA
10.2022 - Current

Flight Attendant

INDIGO
08.2019 - 08.2020

MBA - Human Resources Development

D.Y PATIL

B.COM - Commerce

YASHWANT RAO CHAVAN UNIVERSITY

POLYTECHNIC - Information and Communication Technology

GOVERMENT POLYTECHNIC, AURANGABAD

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