Neha Ravi
Coimbatore
Summary
I am a highly responsive, passionate, and flexible individual seeking an opportunity to utilize potential and contribute to an organization's growth. I aim to continue developing abilities while aligning with the organization's goals Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Associate
TATA CONSULTANCY SERVICE PVT LTD
2020.11 - Current
- Working in US Mortgage domain, Evaluating and processing.
- Handling and resolving customer queries through emails.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Evaluated and processed residential mortgage loans : Ensured legal vesting and completeness of loan documents, resulting in streamlined loan processing and increased efficiency.
- Email: Provided prompt and satisfactory solutions, resulting in improved customer satisfaction and reduced escalations.
- I am Highly Communicated actively and promptly with clients: Sought information and clarifications on processrelated issues, ensuring accuracy and timely completion of loan applications .
- Ensured 100% quality checking for manual forms processed by other team members: Resulting in error-free loan processing and improved operational efficiency.
- Determined and recommended methods to implement improvement opportunities.
Education
Bachelor of Commerce - B.COM (Computer Applications & Accounts)
Sri Krishna Arts And Science College
Coimbatore, India05.2020
Skills
• Complex problem-Solving
• Solid relationship management
• Strong & effective communication
• Analytical Thinking
• Dispute Resolution
• Idea Development
• Statement Review
• Report Analysis
Certification
- Agile Way of Working Foundation
- Wings Business Skills
- Risk Operation
- Banking and Financial Services
- Tally ERP9
- Participated in the "SEA- Talent Wizard 2017".
- Participated in "Know Your Economic Test".
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICE PVT LTD
2020.11 - Current
Bachelor of Commerce - B.COM (Computer Applications & Accounts)
Sri Krishna Arts And Science College
- Agile Way of Working Foundation
- Wings Business Skills
- Risk Operation
- Banking and Financial Services
- Tally ERP9
- Participated in the "SEA- Talent Wizard 2017".
- Participated in "Know Your Economic Test".
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