Neha Ravi
Coimbatore
Summary
I am a highly responsive, passionate, and flexible individual seeking an opportunity to utilize potential and contribute to an organization's growth. I aim to continue developing abilities while aligning with the organization's goals Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Associate
TATA CONSULTANCY SERVICE PVT LTD
11.2020 - Current
- Working in US Mortgage domain, Evaluating and processing.
- Handling and resolving customer queries through emails.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Evaluated and processed residential mortgage loans : Ensured legal vesting and completeness of loan documents, resulting in streamlined loan processing and increased efficiency.
- Email: Provided prompt and satisfactory solutions, resulting in improved customer satisfaction and reduced escalations.
- I am Highly Communicated actively and promptly with clients: Sought information and clarifications on processrelated issues, ensuring accuracy and timely completion of loan applications .
- Ensured 100% quality checking for manual forms processed by other team members: Resulting in error-free loan processing and improved operational efficiency.
- Determined and recommended methods to implement improvement opportunities.
Education
Bachelor of Commerce - B.COM (Computer Applications & Accounts)
Sri Krishna Arts And Science College
Coimbatore, India05.2020
Skills
Complex problem-Solving
Solid relationship management
Strong & effective communication
Analytical Thinking
Dispute Resolution
Idea Development
Statement Review
Report Analysis
Certification
- Agile Way of Working Foundation
- Wings Business Skills
- Risk Operation
- Banking and Financial Services
- Tally ERP9
- Participated in the "SEA- Talent Wizard 2017".
- Participated in "Know Your Economic Test".
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICE PVT LTD
11.2020 - Current
Bachelor of Commerce - B.COM (Computer Applications & Accounts)
Sri Krishna Arts And Science College
Similar Profiles
Saravanakumar ShanmugamSaravanakumar Shanmugam
Lead – Quality Engineer at Tata Consultancy Service Pvt Ltd.Lead – Quality Engineer at Tata Consultancy Service Pvt Ltd.
Govindaraju NGovindaraju N
Systems Engineer at Tata Consultancy Service Pvt LtdSystems Engineer at Tata Consultancy Service Pvt Ltd
Balaji KBalaji K
Senior DevOps Engineer at Tata Consultancy Service Pvt LtdSenior DevOps Engineer at Tata Consultancy Service Pvt Ltd
Jineesh KJineesh K
Senior Process Associate at TATA CONSULTANCY SERVICE PVT. LTD.Senior Process Associate at TATA CONSULTANCY SERVICE PVT. LTD.
Ancy Patricia MuthusamyAncy Patricia Muthusamy
Salesforce Administrator at Cognizant Technologies SolutionsSalesforce Administrator at Cognizant Technologies Solutions