Neha Rawat
Thane
Summary
Dynamic finance professional with extensive leadership experience at RXO Global Services, adept at project management and critical thinking. Proven track record in enhancing team performance and stakeholder satisfaction, while proficient in MS Office and committed to ownership and accountability. Successfully transitioned processes, driving efficiency and quality improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager – Finance
RXO Global Services India Private Limited
06.2024 - Current
- Supervising a team of 24 members for 4 different processes i.e., Accounts Payable, Operations, TNT & Expedite Support
- Leading the onboarding process for new hires, improving team integration and performance
- Handling administrative work for the team that includes Leave Planning, Roster Scheduling, Arranging Cross Functional Training Program etc
- Preparing MBR & QBR to review them with the functional head
- Preparing workflow for each process and ensure that they are up to date with latest updates
- Stakeholder Management
- Project Management
- Preparing yearly KPIs for the team depending on their designation
- Taking weekly one on ones with the team
- Discussing Quarterly Scorecard & Yearly review for everyone
- Preparing & maintaining daily, weekly & monthly Quality & Productivity data for the team
- Responsible for driving system checks of all the new customer for FBAP before Onboarding
- Preparing various reports to present to the management that includes overall utilization for the team, Monthly approved invoices count and revenue report
Lead Specialist Transportation
RXO Global Services India Private Limited
08.2021 - 05.2023
- Leading new projects, arranging training calls, understanding the requirement of the process, and accordingly delegating tasks within team
- Transitioning new process to Mumbai and streamlining the same
- Preparing Presentations and Data Analysis Reports
- Maintaining daily production of the team and ensuring targets are met
- Ensuring all the deliverables are completed in timely manner
- Handling escalated cases of the customer and ensuring that resolution has been shared withing stipulated time
- Performing audits on the work done by the team to ensure that the quality is not compromised
- Performing RCA on the team escalation and sharing preventive measures with the stakeholder
- Preparing SWIs for all the tasks and ensuring that they are up to date with all new updates
- Training new joiners and conducting refresher trainings on a quarterly basis for the smooth functioning of the process
- Leading calls with the stakeholders to discuss process updates and the recap of the tasks performed
- Conducting meetings with the team to discuss updates, challenges and helping them with a solution to overcome the challenges
- Ensuring customer satisfaction by taking regular feedback from Stake holders during biweekly calls
- Preparing PKT questionnaire monthly to identify the areas of improvement for each team members
Sr. Transportation Specialist
RXO Global Services India Private Limited (XPO Logistics)
01.2019 - 07.2021
- Working on daily assignments
- Tracking LTL Deliveries & Pickups for DOW
- Tracking Missed pickups
- Handling email inquiries
- Maintaining Production for the team
- Leading weekly calls with the stakeholders
- Preparing SOPs for any new tasks that is transitioning to Mumbai Team
- Training New Team Member
- Taking Refresher Training
- Performing RCAs on escalated issues
Business Development Executive
Connoisseur Shipping, Logistics Pvt Ltd
05.2018 - 12.2018
- Following up with shippers for directing their imports and exports through Connoisseur
- Meeting potential clients for discussing about business opportunities
- Following up internally with CS team and Documentation for smooth function of shipment
- Following up with the Custom Agency for the clearance of shipment
- Closely monitoring on the ongoing shipments
- Building relation with the customers for healthy business opportunities
Membership Coordinator Asia Pacific
World Cargo Alliance, WCA
11.2014 - 03.2018
- Assisting Vice President of Asia Pacific region for business expansion
- Following up with the freight forwarders who had shown interest to enroll in WCA
- Handling queries of Foreign Delegates who are opting for Membership in WCA
- Providing customer support assistance to the clients related to their membership tools
- Maintaining and developing relations with clients and encouraging them to be a part of worldwide conference held by WCA annually
- Preparing sales trip plan
- Preparation of Sales and Purchases Invoices
- Conducting weekly calls with the VPs & Directors to discuss areas of improvement and further business strategy
- Training new joiners and backing up the other team members with their regional sales
- Awarded with an opportunity to attend WCA annual conference in 2016, held in Abu Dhabi for the best performance in 2015 year
Sr. Customer Service Executive
Serco Global Services
04.2013 - 11.2014
- Handling client emails and escalations for issues such as billing
- Taking frontline calls of Customers regarding payment issues
- Taking frontline calls of Tata Teleservices Employees & for their reimbursements
- Handling employee emails and escalations for their reimbursement issues
- Managing team members in absence of Team Leader
Education
B.Com - Banking & Insurance
Mumbai University
01.2014
HSC -
Mumbai University
01.2011
SSC -
Maharashtra State Board
01.2009
Skills
- Leadership Skills
- Project Management
- Critical Thinking
- Problem Solving
- Decision Making
- Self-Motivated
- Ownership & Accountability
- Proficient in MS Office
- Good Logistics Industry knowledge
- Good Communications Skills
Certification
- Supply Chain Fundamentals: Understanding the Basics
- Leadership: Practical Leadership Skills
Hobbies and Interests
- Travelling
- Watching Podcasts
- Reading Mythology
- Listening to music
Personal Information
Date of Birth: 04/01/94
Timeline
Assistant Manager – Finance
RXO Global Services India Private Limited
06.2024 - Current
Lead Specialist Transportation
RXO Global Services India Private Limited
08.2021 - 05.2023
Sr. Transportation Specialist
RXO Global Services India Private Limited (XPO Logistics)
01.2019 - 07.2021
Business Development Executive
Connoisseur Shipping, Logistics Pvt Ltd
05.2018 - 12.2018
Membership Coordinator Asia Pacific
World Cargo Alliance, WCA
11.2014 - 03.2018
Sr. Customer Service Executive
Serco Global Services
04.2013 - 11.2014
B.Com - Banking & Insurance
Mumbai University
HSC -
Mumbai University
SSC -
Maharashtra State Board