Neha Roshan
Mumbai
Summary
Forward-thinking Manager with 15+ years of comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Have managed Recruitment, Talent Retention, Employee Engagement, Performance Management and HR Operations in sectors comprising BPO, Financial Services, KPO and Information Technology. Developed & successfully streamlined the major HR Processes like Talent Acquisition, Business Partner responsibilities, HR projects, employee life cycle events, Payroll & Benefits, HRIS, Performance Management and Rewards & Recognition.
Overview
20
20
years of professional experience
Work History
Manager
Dhruva Advisors LLP
11.2022 - Current
- Talent Acquisition
- Manpower Planning and facilitation all internal and external hiring for the business and support functions as per business requirement
- Created role-based Job Descriptions across all levels
- Created and implemented referral programs as well as Internal job transfer process
- Coordination with business as well as consultants for positions to be closed within a stipulated TAT
- Payroll, Compliance & Audit
- Responsible for processing timely payroll for the organization
- Adhered to statutory and labor compliance across locations
- E.g., Shops & Establishment, Prevention of
- Sexual Harassment & etc
- Successfully completed mid-year external audit for HR with no NCs
- Ensuring adherence to all applicable policies, procedures/ regulations and statutory requirements in respect to business operating in the zone
- Employee Engagement
- Responsible for end-to-end ideation and execution of townhall and various organizational events
- Responsible for quarterly rewards & recognition for PAN India
- Sketching annual engagement calendar for all locations
- HR Operations & Automations:
- Responsible for managing the complete employee life cycle and working with business leaders and supporting them starting from on boarding to Exit
- Prepare Analytical reports (HR Dashboard) for employee life cycle
- Responsible for quarterly rewards & recognition for PAN India
- Successfully completed the HR manual process to automation in uknowva software
- HR Business Partnering
- Understanding Strategic Business Objectives and collaborating with teams to develop people strategies to meet the Talent Management and talent development needs of Department
- Independently engage with employees across all functions of the organization to successfully monitor the‘pulse’ of employees, pre-empt risks, and put proactive measures to ensure high levels of engagement
- Solely responsible to perform the duties of all HR sub functions: Talent Acquisition, Talent Development
- Talent Management, Payroll and Compliances
- Responsible for development and implementation of HR initiatives
- Performance Management
- Ensured PMS for their team members was completed online by all the stake holders
- Involved in performance rating discussion and developmental discussion with Business Heads for respective team members
- Responsible for end-to-end execution and closure of annual performance evaluation and compensation revision
Senior Manager
Rupeeseed Technologies Ventures Pvt. Ltd
09.2019 - 10.2022
- Talent Acquisition
- Implemented well defined recruitment process and created role-based Job Descriptions
- Introduced background check and credit checks
- Upgradation of technical assessment and created question bank of competency based interviewing questions
- Created and implemented referral programs as well as Internal job transfer process
- Introduced campus recruitment to the organization
- HR Business Partnering
- Designed and implemented onboarding framework and Joiner experience Program
- Responsible for all activities as a part of employee life cycle, i.e
- Joining to exit
- Conducting HR connect & skip level sessions with employees as well as review sessions withleaders to take sense of the performance of team and forecasted business scenarios
- Grievances redressal pertaining to HR matters
- Processes & Policy Implementation
- Created and launched HR Policy Manual
- Drafted and implemented various HR processes
- Improvising and updating process documents and policies on regular basis to append relevant changes
- Drafting of various HR templates like appointment letter, confirmation letter, appraisal letter, etc.,and ensuring annual legal vetting of these documents
- Created SOP document for each department to enable new joiners to settle within the organization
- Performance Management
- Introduced Performance evaluation process with ratings and feedback
- Introduced performance bonus linked to their tenure for all critical employees to ensure the key resources are retained
- Responsible for end-to-end execution of annual performance evaluation process and compensation revision
- Learning & Development & OD Interventions
- Launched training needs identification initiative and conducting discussions with Team Leads to identify development areas and cater to performance gaps
- Coordinated and conducted soft skills training and coordinated technical trainings (by internal leads) within the organization
- Employee Engagement & Talent Retention
- Creating annual engagement calendar and execution of offsites, townhall and various events
- Designed and executed Reward & Recognition Program across organization
- Payroll and compliance
- Managed Payroll and time and attendance systems
- Managed compliance related to PF, ESI, PT and MSLWF payment and returns
- Handled Group Mediclaim and Group Term Life insurance policy renewal & claims settlement for employees
- Administration
- Responsible for managing admin for the organization
- Introduced process for reimbursement and travel claims
- Moved away from hotels to guest house resulting in cost optimization.
Managing Partner
Affinity Business Consulting
09.2018 - 09.2019
- Managing multiple clients
- Setting up HR organization for small business houses
- Completed PMS exercise for
- Execution of mandatory POSH training on an annual basis by a consultant
- Planning and execution of training programs prior to launching new HRMS system.
Senior Manager
Insync Analytics (India) Private Limited
07.2012 - 08.2018
- Talent Acquisition
- Introduced campus hiring through various institutes who were offering MBA finance
- Ramped up the headcount from 80 employees to 300 without using external sources of recruitment
- HR Business Partner
- Facilitated 360-degree feedback and retained key talent by rolling out the project “HI Pots” – Hi Potentials within the organization
- This resulted in creating a strong succession plan within the organization
- Formulated annual HR budget forecast for different sub-functions of HR like recruitment, L&D, events, special projects, etc
- Developed & Implemented employee benefit programs, employee engagement, and employee feedback sessions
- Implemented HR dashboards, giving an overview of the HR activities
- Monthly reporting of all costs (manpower, admin
- Analyzing the feedback points of leavers and presenting to Partners for redressal wherever possible
- Payroll and Compliances
- Introduced online bio-metric attendance process to process salaries
- Executed timely disbursement of salaries
- Managed all compliances like PF, PT, ESIC, MLWF, Shops and Establishments and other major compliances
- Employee Engagement & Talent Retention
- Work closely with stakeholders and line managers to design and implement employee engagement initiatives
- Designing and organizing Online quizzes, Huddles, etc
- For the office
- Managing skip levels, Counsellor Connect sessions and HR connect sessions
- Partnering with business and conducting review meetings
- Budgeting for employee engagement initiatives
- Infrastructure & Administration
- Managed setting up of 2 facilities for the organization within a span of 6 years
- Coordinating with interior design contractor and IT vendors for timely completion of the office works within the given budgets.
Asst. Manager
Integreon Managed Solutions (I) Pvt. Ltd
03.2006 - 02.2012
HR Operations, HR Assistant
Multiple Organizations, Bharti
02.2004 - 03.2006
- Managed On-boarding and new hire orientation for all new hires
- Managed Attendance and salary inputs for the organization
- Managed end to end medical insurance including claim settlement and renewals
- Managed all employee related letters (Appointment, Confirmation, Full and Final Settlements along with
- Work experience letters)
- HR Automation - ERP
- Project Champion for ERP implementation and roll out
- SPOC for defining processes for ERP implementation
- Employee Relations & Engagement
- Coordinated organization wide townhall every quarter addressed by the CEO
- Part of the core team of FUNATICOS to drive engagement activities across the organization
- Target was to do 1 activity per month and a major activity every quarter
- Coordination of performance appraisals for all annual and bi-annual appraisals with department heads for the ratings and recommendations
- SPOC for quarterly rewards and recognition for all departments
- Responsible for bell curve management and appraisal budget for all departments
- N
- M
- Teleservices, Saint Gobain Weber
Education
MBA - Human Resources
N. L. Dalmia Institute of Management Studies
01.2009
Diploma - Human Resources
Welingkar’s Institute of Management
01.2005
B. Com -
Mumbai University
01.2003
Skills
- Policy Implementation
- Performance Management
- Policy and Procedure Development
- Performance Evaluations
Timeline
Manager
Dhruva Advisors LLP
11.2022 - Current
Senior Manager
Rupeeseed Technologies Ventures Pvt. Ltd
09.2019 - 10.2022
Managing Partner
Affinity Business Consulting
09.2018 - 09.2019
Senior Manager
Insync Analytics (India) Private Limited
07.2012 - 08.2018
Asst. Manager
Integreon Managed Solutions (I) Pvt. Ltd
03.2006 - 02.2012
HR Operations, HR Assistant
Multiple Organizations, Bharti
02.2004 - 03.2006
MBA - Human Resources
N. L. Dalmia Institute of Management Studies
Diploma - Human Resources
Welingkar’s Institute of Management
B. Com -
Mumbai University
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