Neha Roy
Agartala
Summary
Dynamic professional with extensive experience at TRANS UNION, excelling in project management and usability testing. Proven track record in enhancing system performance and resolving incidents within SLAs. Adept at user research and fostering client relationships, ensuring satisfaction and effective communication. Committed to delivering innovative solutions and driving project success.
Overview
4
4
years of professional experience
Work History
Associate Global Support Senior Analyst I.T.
TRANS UNIOUN
- Current
- Providing day to day on-call administration support
- Managing servers and implement new services and functionality
- Creating and maintain documentation of all systems and application Configurations and modifications
- Making sure that the incidents get resolved with the SLAs and ensure that the system goes through a scheduled patching process
- Take remote access from the user laptop for troubleshooting the assistance
Senior Admission Officer
UNEXT
06.2022 - 12.2022
- Work as a Senior Admission Officer in UNEXT to evaluate and filtering student applications
- Assessing applications according to UNEXT eligibility criteria
- Organizing and filing of recruitment documentation
- Providing consultations with prospective students when requested
- Communicate with applicants about their application status, including acceptance/rejection
- Referring accepted students to scholarship and bursary information as applicable
Junior Engineer
MD GROUP OF PLANNING AND CONSTRUCTION
11.2020 - 11.2021
- One year experience in Software Designing in Revit Architecture
- Designs layout and designs for MD Group of Planning and Construction as a Junior Engineer
- Monitoring and tracking project progress, and writing up reports
- Analyzing technical drawings and providing material and cost estimates
- Ensuring all projects are completed on time and within budgets
Customer Support
ACKO INSURANCE PVT LTD
- Work as a Customer Support to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients
- Solicit sale of additional or new projects and services
- Send mails, newsletters, and other correspondence forms to customers
- Cancel accounts and inform customers about claim investigation results
- Suggest improvements in packaging, products, services, service, shipping, procedures, or billing methods to avoid future problems
- Keep the customers well-informed and satisfied every time
- Examine whether the necessary changes were made in so as to resolve the customer’s problem
Education
B.Tech -
Techno College of Engineering
Agartala01.2019
12th -
Kendriya Vidyalaya No. 1
Agartala01.2015
10th -
Kendriya Vidyalaya No.1
Agartala01.2013
Skills
- Usability testing
- Project management
- User research
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Languages
- English
- Hindi
- Bengali
Training
- Public Work Department, Govt. of Tripura, Agartala
- Auto CAD 2D & 3D, Technical Support, ICT Academy in collaboration with AICTE, 2017, 2018
- BYJU’s, Business Development Trainee, 2021
Projects
Traffic flow and congestion control model and simulation process, Project Head, 4, 1.5 Year
Personal Information
- Date of Birth: 10/24/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Admission Officer
UNEXT
06.2022 - 12.2022
Junior Engineer
MD GROUP OF PLANNING AND CONSTRUCTION
11.2020 - 11.2021
Associate Global Support Senior Analyst I.T.
TRANS UNIOUN
- Current
Customer Support
ACKO INSURANCE PVT LTD
B.Tech -
Techno College of Engineering
12th -
Kendriya Vidyalaya No. 1
10th -
Kendriya Vidyalaya No.1
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