Neha Sabharwal
Delhi
Summary
Dynamic professional with a proven track record in full-cycle recruitment and customer relationship management, notably at Kotak Mahindra Life. Excelled in candidate sourcing and compliance management, enhancing recruitment processes and customer satisfaction. Skilled in data analysis and adept at resolving complex customer inquiries, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Agency Partner
Kotak Mahindra Life
Delhi
10.2023 - Current
- Managed full-cycle recruitment, including needs assessment, job description development, candidate sourcing (databases, online platforms, social media), interviewing, and onboarding.
- Ensured compliance with employment legislation and regulations.
- Provided regular recruitment reports to team managers.
Customer Service Representative
Tech Mahindra
09.2018 - 12.2020
- Company Overview: Flipkart Process
- Handled high volumes of inbound customer calls, resolving queries and providing product information
- Processed orders, returns, and refunds, ensuring accuracy and efficiency
- Effectively addressed customer complaints and escalations, maintaining a professional demeanor
- Consistently adhered to company policies and procedures
- Flipkart Process
Analyst
Accretive Health
12.2014 - 12.2015
- Reviewed and analyzed medical claims for accuracy and completeness, identifying and resolving denials and rejections
- Worked with insurance companies to secure timely reimbursements
- Interpreted Explanation of Benefits (EOBs) to ensure correct payments
- Communicated effectively with patients, providers, and insurance companies to resolve payment issues
Administrative Officer
ACE Cardiopathy Solutions
10.2013 - 11.2014
- Developed and maintained relationships with external medical companies
- Managed hospital inventory for the company
- Scheduled the Managing Director's daily appointments
Research Associate
Indira Gandhi International Airport
05.2008 - 06.2010
- Provided customer support and handled passenger queries
- Assisted walk-in passengers, ensuring a positive customer experience
Guest Relations Executive
Nirulaz Pvt. Ltd.
11.2006 - 09.2007
- Addressed customer inquiries, complaints, billing questions, and payment extension requests
- De-escalated situations with dissatisfied guests, providing effective solutions
- Located resources for problem resolution and implemented best-option solutions
Education
MBA - OPERATION AND PROJECT MANAGEMENT
MADURAI KAMRAJ UNIVERSITY
06.2016
BA - ENGLISH
MADURAI KAMRAJ UNIVERSITY
09.2010
Skills
- Full-cycle recruitment
- Candidate sourcing
- Data analysis
- Compliance management
- Employee onboarding
- Customer relationship management
Certification
- Fundamentals of Digital Marketing, Google, 2023
- Advanced Analytics, Google Analytics Academy, 2023
- English for Business and Entrepreneurship, University of Pennsylvania, 2023
- Data Visualization and Communication with Tableau, Duke University, 2023
- Introduction to Data Analyst, IBM, 2023
Timeline
Agency Partner
Kotak Mahindra Life
10.2023 - Current
Customer Service Representative
Tech Mahindra
09.2018 - 12.2020
Analyst
Accretive Health
12.2014 - 12.2015
Administrative Officer
ACE Cardiopathy Solutions
10.2013 - 11.2014
Research Associate
Indira Gandhi International Airport
05.2008 - 06.2010
Guest Relations Executive
Nirulaz Pvt. Ltd.
11.2006 - 09.2007
MBA - OPERATION AND PROJECT MANAGEMENT
MADURAI KAMRAJ UNIVERSITY
BA - ENGLISH
MADURAI KAMRAJ UNIVERSITY
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