Neha Sahara Rane
Mumbai
Summary
Dynamic operations leader with expertise in Travel & Tourism. excelling in vendor management and contract negotiation. Adept at relationship building and team leadership, consistently achieving sales targets and enhancing service quality. Results-driven Senior Operations Manager with expertise in vendor management and team leadership. Proven ability to enhance customer satisfaction, drive operational readiness, and resolve service-related issues effectively.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
Ram Krishna Travels Pvt Ltd
Mumbai
07.2024 - Current
- Oversee daily operations for travel services, including tours, holidays, hotels, visas, MICE, and ground handling.
- Ensure smooth execution of domestic operations.
- Manage relationships with hotels, DMCs, transport providers, and tour operators.
- Negotiate contracts, rates, and service agreements.
- Monitor vendor performance, and resolve service-related issues.
- Ensure high customer satisfaction, and handle escalated operational issues.
- Work closely with sales and customer service teams to deliver seamless experiences.
- Implement customer feedback and service improvement initiatives.
- Drive operational readiness for new products, destinations, and markets.
Deputy Manager
SOTC Holidays
Mumbai
09.2023 - 06.2024
- Manage end-to-end branch operations and administration.
- Support the achievement of sales targets for tours, packages, air tickets, hotels, visas, and other travel services.
- Achieve sales, revenue, and profitability targets.
- Lead, motivate, and manage branch staff.
- Ensure high levels of customer service and retention.
- Support the achievement of sales targets for tours, packages, air tickets, hotels, visas, and other travel services.
- Approve bookings, pricing, discounts, and special arrangements.
- Develop and maintain relationships with key clients.
- Handle customer queries, complaints, and escalations effectively.
- Monitor branch financials, expenses, and collections.
- Ensure compliance with company policies, legal requirements, and industry regulations.
- Coordinate with the head office for reporting, audits, and strategic initiatives.
- Plan and execute local marketing and business development activities.
Senior Executive Assistant
Jet Freight Logistics Ltd
Mumbai
08.2021 - 08.2023
- Handling Branches, Outstanding Collections
- Creating New Customer Codes.
- Preparing Outstanding Reports. [For the Dubai branch]
- Managing and maintaining AWB stocks across India.
- Coordinating with customers for the service agreement.
- Worked closely with vendors for various destination hotel tariffs, and negotiated accordingly.
- Preparing Customized Packages for Domestic and International Destinations.
Sr. Executive Operations
Ram Krishna Travels
01.2019 - 02.2021
- Handle complete tour operations for domestic, Southeast Asia, and Dubai packages.
- Coordinate hotel bookings, transfers, sightseeing, flights, and tour services.
- Prepare detailed itineraries, vouchers, and travel documents.
- Ensure timely confirmations and smooth execution of travel arrangements.
- Monitor vendor performance, and resolve operational issues.
Executive Sales
SOTC Holidays
01.2018 - 01.2019
- Promote and sell domestic and international tour packages.
- Handle walk-in, online, and corporate travel inquiries.
- Generate new leads through calls, emails, referrals, and networking.
- Achieve assigned sales targets and revenue goals.
- Understand client travel needs, and provide suitable travel solutions.
- Prepare customized itineraries and quotations.
- Follow up with clients for bookings, payments, and confirmations.
- Maintain long-term relationships, and repeat business.
Education
Diploma in Aviation & Tourism -
IITC Ghatkopar
01.2019
Bachelors of Commerce -
Vivekanand Education Soceity
Chembur01.2016
High Secondary Certificate -
Swami Vivekanad School
Chembur01.2013
Secondary School Certificate -
Academic of Fine Arts & Crafts
Chembur01.2011
Diploma in Intl. Airlines & Travel Management -
IITC Ghatkopar
Skills
- Intrapersonal skills
- Cost reduction
- Transportation management
- Operations management
- Adaptable
- Problem-solving skills
- IATA foundation level
- Contract negotiation
- Vendor management
- Travel operations
- Team leadership
- Relationship building
- Effective communication
Disclaimer
I hereby affirm that the above information given by me is true to the best of my knowledge and belief. I will solely be responsible for any discrepancy found in them.
Timeline
Senior Operations Manager
Ram Krishna Travels Pvt Ltd
07.2024 - Current
Deputy Manager
SOTC Holidays
09.2023 - 06.2024
Senior Executive Assistant
Jet Freight Logistics Ltd
08.2021 - 08.2023
Sr. Executive Operations
Ram Krishna Travels
01.2019 - 02.2021
Executive Sales
SOTC Holidays
01.2018 - 01.2019
Diploma in Aviation & Tourism -
IITC Ghatkopar
Bachelors of Commerce -
Vivekanand Education Soceity
High Secondary Certificate -
Swami Vivekanad School
Secondary School Certificate -
Academic of Fine Arts & Crafts
Diploma in Intl. Airlines & Travel Management -
IITC Ghatkopar