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Ability to process verbal and written instructions, Microsoft Office, Possess excellent interpersonal, analytical, and organizational skills, Ability to work under pressure in a fast-paced environment, An effective team player with the skills necessary to direct, train, and motivate staff to its fullest potential, Gets along well with others, Excellent leadership skills. Has the ability to think outside the box.



Dynamic and results-driven bilingual Customer Service Professional {on-site and remote } with over 5 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance and proficient in CRM , Microsoft Office Suite, and administrative support functions. Committed to delivering excellence in customer service and contributing positively to team dynamics.

Multi-faceted Supervisor and Leadership professional with 15 plus years of experience in Sales, Customer Service, and Insurance by supporting clients, sales and leading sales and service teams in achieving operational excellence. Recognized for exceeding in performance and metrics reviews. Proficient in Microsoft applications, account, data management, contract, and data analysis. Diversified skill set which delivers high quality customer support, efficient leadership skills as a supervisor, operations manager, marketing manager and general manager. Recognized as a key component in development, training, client relations, purchasing, and account management services and operations that support onsite and remote work environments.

Experienced with handling customer claims and resolving inquiries promptly. Utilizes strong communication and problem-solving skills to address customer needs effectively. Track record of maintaining positive relationships and ensuring client satisfaction through efficient service delivery.

Neha Sahni

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Travel Claims Associate

Senior Analyst

Customer Care Executive

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B.Com -

Diploma - Secretarial Practice

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Travel Claims Associate

Senior Analyst

Customer Care Executive

B.Com -

Diploma - Secretarial Practice

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