Neha Sawardekar
Kolhapur
Summary
Motivated, systematic, and dynamic debt manager with 7 years of experience in debt recovery and process optimization. Proven record in increasing collections and reducing accounts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collections Manager
IDFC FIRST BANK
Kolhapur
01.2020 - 06.2024
- Managed a portfolio of over 1,000 customer accounts.
- Implement the changes to improve the debt collection rates.
- Led the team to achieve monthly targets consistently.
- Exercised adequate control over agency performance in terms of remittance of payments and training of field collectors.
- Collaborated with the legal team to initiate recovery actions on high-value accounts.
- Managed collections team to enforce company policies and procedures.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
Outbound Team Leader
JANA SMALL FINANCE BANK
PUNE
05.2017 - 12.2019
- Led outbound team to enhance customer engagement and service quality.
- Review scripts for collection calls, and make necessary adjustments.
- Analyzed data trends from customer surveys, feedback forms in order to identify opportunities for improvement.
- Monitored team performance metrics to identify areas for improvement.
- Increased payment conversion with the help of field team.
Education
MBA - Marketing Management
Master of Business Administartion
Islampur05-2017
BCA - Computer And Information Systems
Bachelor of Computer Application
Islampur04-2015
Skills
- Analytical thinking
- Leadership
- Vendor management
- Coaching and training
- Agency oversight
- Effective communication
Affiliations
- Completed 2 classical dance kathak examinations with 1st class, in 2006-2007
Accomplishments
- Winner of 2 international tour contests at IDFC First Bank
- 2 times 'The 100 Club' winner
- Won 16 Gold medals as a star performer
Certification
- Completed certification courses of big data, Hadoop and R Language
Timeline
Collections Manager
IDFC FIRST BANK
01.2020 - 06.2024
Outbound Team Leader
JANA SMALL FINANCE BANK
05.2017 - 12.2019
MBA - Marketing Management
Master of Business Administartion
BCA - Computer And Information Systems
Bachelor of Computer Application