NEHA SHARMA

Key wins

Onboarding of Crime Check, NSDL, Mobikwik, PayU, Vodafone, Singzy, Cashfree, Truecaller, Razorpay, Signdesk, Transunion, Seon, CIBIL

1.Responsible for leading the data product development, onboarding and end to end Data vendor management including commercial negotiation and agreement closures, managing the partnership projects with local data vendors, and serve as the product PIC .

2. Understanding of the financial and fintech industry including regulation, client (aka. financial institutions) demands in terms of data products, and local data vendors including government sources like credit bureau and private vendors including telecom providers, utility providers etc.
2- Design the product roadmap to meet client’s demand and to realize revenue increase.
3- Initiate and lead partnership project with local vendors to develop data related products including name list and score product to serve the financial industry and non-financial industry risk control and anti-fraud needs.
4- Act as project manager and responsible for the project progress, work together with internal and external teams including product team, engineering team and sales team.
5- Act as product PIC and assist the sales team to promote data products to the market.
6- Understand risk modelling process and performance measuring metrics, able to communicate with the data scientist team in no friction.

• Be responsible for the product vision, planning, design, usability, and quality of releases
• Translate roadmaps into manageable product backlog
• Understand the features and changes in product requirements & support the sprint planning exercises
• Analyze product metrics and trends to assess product health and improvement opportunities
• Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth
• Post deep market research designing of innovative Products for Mobile Finanacing which inturn not only increase Market share but will result in high LTV and Profitibility
• Manage, develop and maintain business relationship with existing and potential Manufacturers/Key
• Accounts
• Maintain and plan the efforts of Manufacturer/Key Accounts towards the accomplishment of objective of
• Volume and productivity
• Collect and synthesize local consumer and market trends to maintain No
• 1 position of HCIN in the
• Manufacturer/Key Account
• Periodically meet the National Distributors across PAN India
• Create strategies along with the Manufacturer/Key Accounts towards the common goal of sales increment and brand visibility
• Set of Accounts I handle Samsung, Xiaomi, Lenovo/Motorola OPPO, VIVO, Haier, Hitachi,Godrej tieup with Mobikwik, Paytm, Pinelab, Vodafone
• Analysed sales data and customer metrics to develop insights and solutions for increased sales.
• Identified market opportunities to grow new business across dedicated accounts.
• Leveraged working knowledge of banking products to create new client relationships.
• Set up new client accounts and updated Salesforce files with precision.
• Provided exceptional service and support, going extra mile to retain customers.

• Handling the complete customer life cycle management of National Corporate accounts on products like Mobile, Fixed Lines and Dongles
• Ensuring high revenue market share for Voice Business within the allocated accounts
• Ensuring that the churn rate is minimum for the allocated accounts by delivering high level service and competitive tariffs
• Driving sales through Channel partner
• Mentoring & training the team to achieve targets
• Building strong relationship with top management and effectively doing vertical and horizontal mapping of the account
• Competition mapping for the assigned set of accounts
• Achieve the revenue impacting KPIs like Collection and Bad Debt through closely working with
• Collection Team
• Ensure end to end service delivery for corporate, meeting their requirement as per defined TAT and SLA
• Co-ordinating on development & implementation of self paid service strategy for AES accounts where the customer expectation is higher than normal corporate customers
• Effectively coordinating with other location Service Managers to ensure a seamless service experience for customers across the geography
• To be the first level escalation contact for Key Decision Makers and to have periodical proactive interactions to prevent surprises & escalations
• To conceptualize, develop and implement new service initiatives in order to significantly enhance the business performance
• To engage with corporate senior management team and ensure customer engagement /delight activities are conducted at regular interval
• Track and monitor on corporate revenue performance of different products/services
• To increase client engagement through regular visits and customer delight activities
• Accounts Handled:

• Managed the evaluating, determining value and pricing of new products within product range.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Formulated marketing and promotional strategies to drive business revenue.
• Set prices based on market capacity and demand to achieve revenue targets.
• Created price and credit policies to balance risk profiles with profit targets.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Actioned customer feedback to improve product and service provisions.
• Managed finances by controlling budgets and authorising expenditures.
• Employed detailed understanding of Corporate credit card matters to financially advise clients.
• Grew and maintained client base to maximise revenue.
• Consulted with clients using preferred channels, maintaining customer satisfaction.
• Achieved client financial objectives within agreed timescales.
• Developed robust strategies to achieve clients' financial goals
• Assessed clients' financial status, objectives and risk tolerance to devise customised risk policy.
• Devised strategic financial plans in line with company policy.