Neha Sharma
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager-Global Procurement Process
Axalta Coating Systems
11.2023 - Current
- Ensuring that systems, procedures and methodologies are in place to support outstanding service delivery
- Maintaining high performance levels for service-related processes, focus on automation and process efficiency
- Analyzing third-party as well as internal processes and creating strategies for service delivery optimization
- Dealing with stakeholders at all levels Globally.
Team Lead Procurement Operations
Axalta Coating Systems
08.2021 - 10.2023
- Handling a team of 6 to develop end-to-end procurement lifecycle activities of the procurement team from placing orders to delivery and invoicing as per agreed payment terms with the stakeholders
- Besides this, I have automated a lot of processes to reduce inter-team coordination ensuring timely closure of all the projects
- Extend support to the stakeholders for their day-to-day queries in a result driven approach
- Identify and mitigate the compliance risks involved in the business
- Created and managed processes to help the team have clear goals and defined timelines for day-to-day operations
- Handing different types of business problems using analytical approaches
- Implemented standardized procurement processes across teams
- Handle various Audits related to POs and vendor management
- Worked with internal teams to develop and fine-tune future purchasing plans and potential relationships with vendors
- Involved in Strategic work like negotiating the Payment Terms, align procurement strategy with business goals
- Leading the S/4 HANA transition for the team and managing the training of other team members
- Monitoring procurement teams for the EMEA region to track their procurement performances
- Led various projects like Classification of Vendor, Vendor Duplicity Project, etc
- For process improvement
- Good Knowledge of SAP as involved in fetching and analyzing the reports required from Senior Management
- Also, involve in Automation Processes with the IT team for running and updating about the BOT for the respective process.
Procurement Specialist
Axalta Coating Systems
08.2018 - 08.2021
- Drive the buy process for goods and services: Conducting the RFx,, Purchase Requisition, award and submit purchase orders in SAP
- Liaising with regional and global buying teams, providing information & analytical support in alignment with their goals on portfolio management and savings
- Drive continuous improvement on the most efficient use of the appropriate sourcing tools
- Updated the Vendor registration Process to avoid any Fraud, registration of unwanted supplier and maintaining the standard Payment term
- Increased customer satisfaction by resolving procurement related issues.
Process Developer
Genpact
08.2016 - 08.2018
- Review Requests for Contracts received from the customer to ensure completeness, including completeness of Business Requirements to store them in SAP
- Create Contract Workspace number and store the Contracts as an Inventory
- Ensuring Contracts are signed by Responsible people digitally via DocuSign
- Provided regular metrics reporting to management and clients alike
- Prepared ad hoc reports for management as required
- Created and managed the process of PR creation in Ariba for IT
- Trained resources for the processes
- Contributed to the continuous improvement of the process by handling different projects
- Regular meetings with clients and stakeholders for process updates.
Process Associate
Genpact
07.2015 - 08.2016
- Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Provide payment plans basis customer requirement
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Deliver extraordinary customer care by responding to questions concerning
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Highlight Issues through Feedback and Recommend Changes in Workflows and Procedures to increase Customer Satisfaction.
Education
B.Tech/B.E.(Computers) -
Uttar Pradesh Technical University (UPTU)
07-2015
Skills
- Process Optimization
- Outstanding Service Delivery
- Supplier Relationship Management
- Project Management
- Stakeholder Management
- SAP
- Vendor Master Management
- Operations Management
- Transformation Management
- Leadership Quality
- Data Analysis
- Strategic Thinking
- Excel
- Risk Management
Personal Information
- Total Experience: 8 Years 9 Month
- Date of Birth: 02/05/93
- Gender: Female
- Marital Status: Single / Unmarried
Certification
- Google Data Analytics-Coursera
- Google Project Management Certificate-Coursera
Timeline
Manager-Global Procurement Process
Axalta Coating Systems
11.2023 - Current
Team Lead Procurement Operations
Axalta Coating Systems
08.2021 - 10.2023
Procurement Specialist
Axalta Coating Systems
08.2018 - 08.2021
Process Developer
Genpact
08.2016 - 08.2018
Process Associate
Genpact
07.2015 - 08.2016
B.Tech/B.E.(Computers) -
Uttar Pradesh Technical University (UPTU)
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