Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NEHA SHARMA

NEHA SHARMA

Summary

Employee with exceptional rapport and relationship building abilities to cultivate lasting and positive relations among clients, staff and management. Highly-developed communicator with capabilities in complex problem-solving and conflict resolution with good knowledge of the process.

Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Barclays Global Service Centre
10.2020 - Current
  • Currently working in Wholesale lending operations - Case Management Team in Barclays Corporate Banking
  • Handling the portfolio for corporate clients of London Region
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Analyzing all the documents of financial products including overdrafts, term loans, trade loans, BGI, SFET and settlement limits.
  • Analyzing credit reports and collateral documents
  • Determined strengths and weaknesses of established processes and practices
  • Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams
  • Improved customer satisfaction through considered coordination with colleagues, enhancing overall service
  • Proactively solved complex operational problems, positively impacting business direction
  • Helped less experienced staff manage daily assignments
  • provide on the job mentoring to team mates on complex issues to meet performance, quality and service expectations.

Senior Analyst

Barclays Global Service Centre
08.2016 - 10.2020
  • Assisted in issuance of facility documentation for the lending request received
  • Handling the cases of UK corporate clients
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Mentoring new members of the team to manage their workflow and help them with process queries
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.

Process Advisor

Barclays Global Service Centre
05.2014 - 08.2016
  • Involved in assisting our clients to make international payments and resolve any queries related to the payment portal.
  • Understanding and analyzing the payment instructions sent and received across various Banks
  • Providing the customer service by demonstrating clear and concise verbal and listening communication skills


Education

Master of Business Administration - Finance

University of Jammu

Bachelor of Commerce - undefined

University of Jammu

Skills

Good Communication skills

Team collaboration

Deep understanding and Knowledge of the process

Problem-solving

Leading the team with positive attitude

Keeping positive attitude

Ability to multi-task along with tight time scale

Motivational and influencing skills

Good Communication skills

Certification

Certificate in advance excel course, NIIT, Jammu, Jammu, India

Timeline

Assistant Manager

Barclays Global Service Centre
10.2020 - Current

Senior Analyst

Barclays Global Service Centre
08.2016 - 10.2020

Process Advisor

Barclays Global Service Centre
05.2014 - 08.2016

Bachelor of Commerce - undefined

University of Jammu

Master of Business Administration - Finance

University of Jammu

Similar Profiles

CREATE PROFILE
NEHA SHARMA