NEHA SHARMA
Program Manager
Delhi
Summary
A dynamic professional individual with 10 years of expertise dedicated to driving company objectives. Demonstrated ability to coordinate projects, programs, and improvements with attention to detail. Consistently delivers positive outcomes through effective task management and execution.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
Work History
PMO-CIO (Deputy Manager)
HCLTech
Noida
05.2022 - Current
- Preparation of decks and conducting reviews to CIO & Chairman for productivity tracking across the organization
- Conduct various monthly & quarterly program reviews with the CIO & senior leadership
- Liaise with internal teams such as GIT, ERS, EDS, Sales, Delivery, HR, Procurement, Finance, Administration, Operations and other cross-functional teams to timely deliver the organization level initiatives
- Facilitating team meetings, providing meeting minutes and action items tracking to closure
- Building strong communication channels with internal stakeholders in various departments
- Tracking tasks assigned by CIO to the various LoBs and preparing regular status reports
- Auditing PR approval pending to CIO
PMO-United States Global Transformation Leader
IBM
Gurgaon
12.2020 - 03.2022
- Excellence in managing all projects; developing relationships with business stakeholders; defining service delivery standards while ensuring adherence to delivery model while managing the SLAs
- Liaised with the team of transition project managers & with global leaders to manage & report project performance metrics & KPIs
- Collaborated with executive leadership to define strategic objectives aligned with organizational goals, ensuring successful implementation at the PMO level.
- Drove process improvement initiatives to optimize project management methodologies, ultimately enhancing overall project delivery success rates.
- Facilitated effective change management processes that allowed for seamless transitions during critical phases of projects.
- Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
- Ensured quality deliverables by diligently monitoring project progress against established milestones, taking corrective action when necessary.
- Created reports, presentations and other materials for executive staff.
Business Analyst
British Telecom (BT)
Gurgaon
04.2019 - 06.2020
- Developing strategy methodology, initial hypotheses, data and market research requirements
- To address GBS internal and external client service requests
- Evaluating, analyzing, data management & reporting
- Conducted market research studies to provide valuable insights for strategic planning initiatives
PMO & Executive Assistant
Home Credit India Finance
Gurgaon
07.2017 - 03.2019
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives
- Enhanced communication between departments through proactive coordination of meetings and events.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Associate Operations
Paytm
Noida
04.2015 - 09.2016
- To resolve queries of back-end merchants related to payments, cash-back and refunds
- To co-ordinate with respective issuer & acquirer banks pertaining disputed cases to resolve payment issue
- To co-ordinate with various cyber cells (Legal/ Bank Cyber Cells) to provide them with the details of the fraudulent transaction done through our website
- Fraud Control & Risk Management: To check various suspicious transaction on various parameters to provide quality resolution to merchants at a faster possible time
Education
LL.B. -
CCS University
New Delhi2022
M.com -
Jamia Millia Islamia
New Delhi2018
B.com -
Delhi University
New Delhi2014
12th passed -
C.B.S.E Board
New Delhi2011
10th passed -
C.B.S.E Board
New Delhi2009
Skills
Program & Project Planning
Executive Reporting & Presentation (CIO level)
Cross-functional Collaboration
Stakeholder Management
Risk Management
Best practices implementation
Portfolio management
Certification
Event management (Organizing & Hosting): Successfully took part in organizing and hosting events i.e., India International Trade Fair-IITF 2016, Bauma Conexpo 2016, Kids carnival etc.
Professional expertise
- A dynamic professional with 10 years of comprehensive experience in Executive dashboard management, Project Management, Risk management, Monitoring & reporting, Audit & controls & document management, operations, & business development in multiple industries like IT, Telecom, Financial Services, E-commerce.
- Proficient in MS Office suite including Word, Excel, PowerPoint, PowerBI, SQL, SharePoint, MS Project/JIRA
Timeline
PMO-CIO (Deputy Manager)
HCLTech
05.2022 - Current
PMO-United States Global Transformation Leader
IBM
12.2020 - 03.2022
Business Analyst
British Telecom (BT)
04.2019 - 06.2020
PMO & Executive Assistant
Home Credit India Finance
07.2017 - 03.2019
Associate Operations
Paytm
04.2015 - 09.2016
LL.B. -
CCS University
M.com -
Jamia Millia Islamia
B.com -
Delhi University
12th passed -
C.B.S.E Board
10th passed -
C.B.S.E Board
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