Summary
Overview
Work History
Education
Skills
PROFESSIONAL STRENGTH
Certification
Timeline
Generic

Neha Sharma

QUALITY MANAGEMENT SYSTEM
Una

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in quality control and quality assurance. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Assistant Manager – Quality Management System

Eastman Auto & Power Ltd
02.2020 - 12.2023
  • Company Overview: A Leading manufacturer of making Inverter, Solar and E-rickshaw batteries with brand name Addo, Eastman, Raybar and work for other brands like Liv-guard, Luminous, UTL, Havells etc.
  • Responsible for preparation and circulation of Management Briefing Dashboard.
  • Responsible for preparation and circulation of QMS review meetings with management as per the schedules
  • Responsible for System Certifications Processing and Implementation - ISO 9001:2015.
  • Responsible for Product Certifications and Implementation - BIS standards (as per product).
  • Responsible for effective implementation of all projects related to product quality..
  • Analyses the Field battery replacement data & take CAPA to reduce the field complaints.
  • Conduct regular VC meetings with service team and plant teams for effective implementation of CAPA.
  • Monitor the cut-open analysis for plant and field rejection. Use QC tools to identify root cause and to address the issue.
  • Execution and implementation of Automation & Digitization projects
  • Execution and payouts of Quality Awards to all the concerned sections.
  • Handling internal in-process patrolling and surprise audits as per standards and customer requirements. Monitoring of effectiveness of given countermeasures against raised NC’s during internal audit.

Management Representative and Assistant Quality

Home Appliance Company
09.2016 - 02.2020
  • Company Overview: A Leading manufacturer of making Mixer Grinder, Juicer Mixer Grinder, Food Processor and Cooler with brand name Bajaj.
  • Responsible for the documentation and implementation of ISO 9001:2015 and EMS 14001:2015
  • Responsible for BIS certification of MG, JMG and FP.
  • Principal coordinator of ‘Lakshya’ Project Initiated by Bajaj Electrical Ltd.
  • Responsible to implement the all-action plans of the project activity sheet within the target date.
  • Responsible for all type of audit conducted by the customer to evaluate the status of the project activities.
  • Conduct Daily/Weekly/Monthly meeting
  • Making Summary Report, CAPA in 8D format.
  • Handling Customer Complaints.
  • Handling Customers visit & Making Minutes of Meeting (MOM) as required and do review of MOM till closure of the actions decided.
  • Analyses the CRM Data of Products & take preventive actions to reduce the market complaints.
  • Prepare action plan or analyze root cause by A3 & 8D.
  • Performing routine audits to ascertain that only the current issue of documents or specifications is in use.
  • Responsible for vendor evaluation audits done by customer and ISO & EMS audits done by the certified body.
  • Monthly Supplier PPM calculation & communication to supplier.
  • Developing & implementing standard operating procedures, work instructions in Hindi language, one-point lessons and Do & Don’t for production operations of unit.
  • Handling internal in-process patrolling and surprise audits as per standards and customer requirements. Monitoring of given countermeasures against raised NC’s during internal audit.
  • To ensure process quality & provide on line training to operators for any miss-defects.
  • Responsible for the calibration of all measuring equipment’s in the plant.
  • Analyzed data trends to identify opportunities for process improvements and increased efficiency.
  • Mentored junior team members as they developed their skills, fostering a culture of continuous learning within the organization.

Jr. Engineer (Process Inspection)

Avon International
10.2015 - 09.2016
  • Company Overview: A Leading manufacturer of making Switches, Socket, Fan Regulator, RJ11, RJ45, TV Socket with brand name Crabtree, Standard, Phillips, Honeywell, Schneider, Wipro and Luminous.
  • Responsible for First Piece Analysis & daily process audit as per sampling plan.
  • Responsible for Management Information System report submission on daily basis.
  • Verify the daily line rejection and make defect wise pareto chart for clarity of type of rejection.
  • Responsible for ensuring the calibration of all measuring equipment in the plant.
  • Responsible for process and product audit.
  • Responsible for Pre-Dispatch Inspection.
  • To rectify the problems which comes during production
  • Handling Auto Quality, Zero defects.

Jr. Quality Executive

Saya Industries
10.2014 - 10.2015
  • Company Overview: Leading manufacturer of making Induction-Cooktop & LPG Chullah with Brand name Pigeon & Gilma.
  • Daily monitoring of all incoming, in-process and outgoing quality control.
  • Responsible for MIS report submission on daily basis.
  • Monitoring Process capabilities for critical process and implementing Corrective Action for improving the process capabilities.
  • Monthly Process rejection PPM calculation & communication to management.
  • Timely information to the Suppliers / Procurement Dept. to take corrective actions about the in-process failures.
  • Developing & implementing work instruction, one-point lessons for production operations of unit.

Education

MBA - operations and HR

Lovely Professional University
Jalandhar, India
06-2021

Bachelor of Technology - ECE

HP University Shimla
01.2014

10+2 and Matriculation Examination - undefined

DAV Una affiliated to HPBSE Dharamshala
01.2010

Skills

  • ISO 9001:2015 & EMS 14001 Certification: QMS & EMS Documentation and Implementation, Policy & Objectives, Risk Assessment and mitigation plan, Internal & External Audit, Understanding the needs & expectations, Emergency Preparedness Plan
  • QUALITY ASSURANCE: Management Briefing Dashboard, Customer complaint data Analysis, PFMEA, 8D, CAPA, A3 Sheet, 7QC Tools, SPC, Calibration, Process Mapping, Quality Plan & Control Plan, Control Charts, SOP & Work Instructions, QA presentations, Rejection Analysis, and corrective actions

PROFESSIONAL STRENGTH

  • Comprehensive Problem-Solving abilities
  • Maintain a positive attitude in the face of changes in work assignments.
  • Thorough experience in resource managements.
  • Leadership ability and time management.
  • Team oriented, hardworking, honest and self-motivating.
  • Skilled at handling multiple tasks and projects simultaneously in challenging environments with excellent relationship management skills.

Certification

Certified Internal Auditor for ISO 9001:2015 and ISO 14001:2015 accredited from TUV.

Timeline

Assistant Manager – Quality Management System

Eastman Auto & Power Ltd
02.2020 - 12.2023

Management Representative and Assistant Quality

Home Appliance Company
09.2016 - 02.2020

Jr. Engineer (Process Inspection)

Avon International
10.2015 - 09.2016

Jr. Quality Executive

Saya Industries
10.2014 - 10.2015

Bachelor of Technology - ECE

HP University Shimla

10+2 and Matriculation Examination - undefined

DAV Una affiliated to HPBSE Dharamshala

MBA - operations and HR

Lovely Professional University

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