Neha Shrivastava

• Implemented auto-approval of low-value auto and home insurance quotes (under $50) by designing and applying business rule logic, reducing manual intervention by 90% and accelerating claim resolution time.
• Created dashboards spotlighting top claimed hospitals to improve visibility into healthcare claim trends.
• Developing a PoC to integrate AI chatbots in the claims submission pipeline, reducing manual effort by capturing claim data directly from customer conversations using NLP.
• Performed data-driven defect analysis over a 6-month period to uncover modules with the highest defect frequency, improving test focus and reducing defect leakage by highlighting weak spots in the codebase.
• Execution of data cleansing and transformation tasks to prepare data for analysis.
• Designing and building data pipelines to automate data movement and processing.
• Refactored Selenium test scripts by enhancing XPath strategies, implementing explicit waits, and reducing redundancy—leading to significantly faster execution cycles.
• Delivered QA sign-off for production releases after verifying regression test results, cross-environment validation, and zero-critical-defect status.
• Built monthly test execution and defect trend dashboards to support data-driven QA reporting.
• Worked with Product Owners and BAs to define test objectives and refine user stories, enhancing test coverage and reducing post-release defects.
• Established and maintained a GIT-based continuous integration (CI) pipeline, ensuring 100% automated deployment of test scripts and framework updates.
• Participated in Agile ceremonies to communicate QA updates, clarify stories, and provide feedback on sprint deliverables and retrospective insights.

• Participated in agile development processes, attending scrum meetings and collaborating closely with cross-functional teams.
• Design and execute test cases to validate turret functionalities such as call handling, transfer, mute, hold, and conferencing.
• Validate multi-line and group dialing capabilities, including speed dial and hotkey mappings.
• Ensure accurate call recording and playback functionality
• Perform SIP protocol validation using Wireshark or SIP.
• Monitor and analyze call setup, tear-down, registration, and signaling flows
• Simulate concurrent turret user sessions to analyze system performance under load
• Test turret response to network failures, server outages, and power interruptions.
• Performed functional and failover testing on load balancer setups with turret applications, validating session routing, failover recovery, and system behavior under distributed traffic conditions.
• Used Jira to track and manage defects, ensuring each ticket included comprehensive reproduction steps, environment details, and supporting SIP-level diagnostics.
• Reviewed test cases created by team members to ensure accuracy, completeness, and adherence to established standards.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Developed and maintained defect databases for known issues.

Worked as a QA Engineer for DHL’s logistics platform, validating shipment tracking workflows, automating regression packs for scanning and routing modules, and performing API integration tests with real-time GPS tracking systems.

• Validate key modules like shipment tracking, parcel routing, warehouse management, and order processing
• Test features across DHL portals and mobile apps (shipment booking, pickup requests, live tracking, etc.)
• Execute test cases for domestic and international shipment flows, customs, and regulatory modules

• Perform daily health checks and generate system health reports
• monitor, and maintain Mobile Switching Center (MSC) and Base Station Controller (BSC) systems
• Monitor traffic KPIs (Call Setup Success Rate, Handover Success, TCH/CSSR, etc.)
• Configure E1/T1 trunks, subscriber profiles, routing tables, and numbering plans
• Ensured timely resolution of customer complaints by adhering to SLA targets, contributing to improved service quality and customer loyalty.