Neha Shukla

Overall, oversight, and team leadership.

• Supervision :- Leading a team of AR specialists, providing training and conducting proformance reviews.
• Workflow Management :- Allocating task to each teams members and ensuring daily tasks (cash application, Billing and customer master data)are completed on time.
• SLA Compliance :- Ensuring the team meets all the SLA like Cash applied within 48hours
  Strategic Collection and Cash flow management
• Aging Report management :- Analyzing the AR Aging bucket (Current ,30,60,90+days) to identify trends and escalating high risk accounts to senior management.
• Escalation management :- Stepping into handling difficult client calls and handling critical clients.

Reporting and Calls

• Daily Reporting :- Publishing and checking various reports on daily basis to track the work progress and improvements required.
• Weekly Reporting :- Having a weekly calls and dashboard presentation to track the progress of the team and presenting to the senior management.
• Monthly reporting :- Preparing and Presenting monthly reports to the senior team members and clients and also with the team to with the strategies to improve as per the targets.

Cash application and reconciliation.

• Payment Accuracy - Overseeing the application of incoming cash (ACH, wires, checks) to ensure they are matched to the correct invoices.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.

Month-End Reports and Compliance

• Running month-end reports and closing the AR periods.
• Audit Support - Serving as a point of contact for internal and external auditors to provide documentation and explain accounts receivable processes.

• Understanding the AR life cycle: Deep knowledge of the process from the credit application and invoicing to payment posting.
• Data Entry and Accuracy :- High attention to detail to ensure invoice amount , tax codes and payment allocations are perfect.
• Report and Analysis: - Sending reports to respective customers Controllers and finance head which I handle, also provide a complete mentor to my team members in the various reports for L2422 and rest other ledgers. (ATB Comparison, COA Report)
• Reconciliations :- The ability to match bank statement with internal ledgers and resolve discrepancies efficiently.
• ERP and Software Literacy :- Proficiency in accounting software [Oracle and SAP] and advanced excel skills. [VLOOKUPs and Pivot tables are daily essentials.]
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Increased operational transparency by developing and implementing new reporting framework.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Member of the Accounts Payable Team.
• Handling three separate ledgers: Tullamarine (Australia), Christchurch (New Zealand), and Auckland (Australia).
• Reporting Quality Matrices and ISSC Matrices are reported monthly.
• Analyze and measure customer and administrative performance with prepayment analysis.
• Preparing and presenting dashboard presentations.
• Month Close Activities.
• Attending to and solving customer queries and complaints.
• Preparing and revisiting hold reports.
• Weekly payments for Auckland, Tullamarine, and Christchurch.
• Secondary Activities
• Training people on specific ledgers.
• Retrieving audit data and conducting audits for other ledgers.
• Helping the GL team with Z7 reconciliations.
• I have prepared the quality matrix; it was developed by me and used by the teams.

• Working as an Accounts Payable Associate.
• Processing of PO and non-PO invoices, along with security payroll, and processing of inventory invoices with UPS EDI invoices.
• Handling the client mailbox with ERS, and I expense reports are other key activities apart from the above.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.