Neha Sikchi
Hyderabad
Summary
Dynamic Business Execution Associate at Wells Fargo with a proven track record in credit risk monitoring and quality management. Adept at training and developing teams, I excel in stakeholder management and innovative problem-solving, driving operational excellence and enhancing service delivery. Passionate about empowering employees and fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Business Execution Associate
Wells Fargo
Hyderabad
03.2023 - Current
- Centralized Credit Risk Monitoring Team: This team comprises two different processes within - CPE (Credit Policy Exception) and DCAA (Delegated Credit Approval Authority).
- CPE: This process acts as a control and identifies higher-risk borrowers where we deal with various loans over $1 million for Commercial Banking, Corporate & Investment Banking, and Wealth & Investment Banking to ensure all CPE, UMV, and OTE codes identified in the credit approval document are accurately entered into the source SOR.
- DCAA: This was developed to ensure adherence to Wells Fargo Commercial Credit Approval Policy and lending limits delegated to Wells Fargo Commercial Credit Approvers. CCRM tests deals on a regular basis to validate the appropriate use of DCAA on credit approvals, and then reports on the results monthly
- Frequent calibration with state-side partners to simplify the process and update the procedures if there are any changes.
- Assisting newly-joined employees in the onboarding procedures.
- Providing training to the employees coming back from long leave.
SR OPS ANALYST (TRAINER)
New Day USA
01.2019 - 11.2022
- Responsible for operational goals, work assignments, and volume management for a team of 12 Business Analysts.
- Manage the day-to-day activities of a functional team by monitoring, reviewing, and validating all the daily activities to ensure accuracy and timeliness in volume inflow.
- Reviewing the customer documents and performing the pre-underwriting for the decision-making.
- Train, develop, and motivate new staff joining the mortgage industry.
- Collate, refine, and publish the monthly data of the different queues, and publish it in the Monthly Business Reviews.
- Creating the macro-enabled templates for improving the quality of data capturing.
- Having the weekly or biweekly connections with the stakeholders for process improvements, brainstorming the way forward for the business, and drawing up the contingency plans.
- During day-to-day operations, I am responsible for identifying any unusual or potentially suspicious activity and escalating it in accordance with corporate policy and guidelines detailed in relevant operating procedures.
- I worked on the career development of my employees by having frequent connections and improving their skill sets.
SR FINANCIAL ANALYST
Wells Fargo India Solutions
01.2014 - 06.2019
- Publishing the BOD report, the productivity report, and allocating the work to the team.
- Reviewing the errors that are marked by the Quality team, and conducting the refresher session for the team.
- Working on the daily work allocation assigned based on the volume of inflow.
Financial Analyst
01.2015 - 01.2017
- Publishing the BOD report, Productivity report, Allocating the work to the team
- Reviewing the errors that are marked by the Quality team and conducting the refresher session for the team
- Working on the daily work allocation assigned basis the volume inflow
Associate Financial Analyst
01.2014 - 01.2015
- Working on the daily work allocation assigned basis the volume inflow
- Going through the daily updates in the business to enhance and improve the domain knowledge
Education
MBA - FINANCE
Kasturbha Gandhi college
01.2017
BACHELOR OF COMMERCE -
Kasturbha Gandhi college
01.2015
Skills
- Quality and SLA management
- People management
- Team management
- Service Delivery
- Innovation
- Employee training
- Stakeholder management
- Effective communication
- Problem solving
- Teamwork
- Credit risk monitoring
- Content creation
Awards
- Achieving the Excellence Award, consistently being a top performer for six months
- Above & Beyond Award: Working closely with the team, which was struggling to meet the quality metric, I improved the quality metric from 82% to 95%
- Champions Award, received on the innovation front in 2018 and 2019
- Manager Spotlight Award in June 2024 for going above and beyond the BAU responsibilities and completing the additional adhoc tasks
Significant Accomplishments
- Generated Ideas worth $90,000 savings.
- Maintained a track of performance of the new hires (44 employees) post training and always solved the concerns & issues on timely basis.
- Received verbal appreciation in the Home Lending town hall.
Timeline
Business Execution Associate
Wells Fargo
03.2023 - Current
SR OPS ANALYST (TRAINER)
New Day USA
01.2019 - 11.2022
Financial Analyst
01.2015 - 01.2017
SR FINANCIAL ANALYST
Wells Fargo India Solutions
01.2014 - 06.2019
Associate Financial Analyst
01.2014 - 01.2015
MBA - FINANCE
Kasturbha Gandhi college
BACHELOR OF COMMERCE -
Kasturbha Gandhi college
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo