Neha Singh
Business Analyst
Noida,Uttar Pradesh
Summary
Business Analyst with 7 years of experience in gathering and analyzing business requirements and processes, developing specification documents, strong data analytical skills, Professional level designing and reviewing various Business requirements documents (BRD) & Functional requirements documents (FRD), Prepare Business artifacts - Use cases, Process Flows, Activity Diagrams), Working with the DevOps team on integration and automation project design and development using Agile Model, ability to work in team as well as an Individual., like to be creative with my work and explore new technologies and learn new skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
Persistent Systems
Noida, Uttar Pradesh
03.2022 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Designed process mapping (as-in and to-be) for new projects from scratch
- Working actively with DevOps team on API integration and automation projects.
- Supporting team with reporting, analysis and business presentations to inform business & project strategies.
- Working actively with Digital product owner to gather business requirements.
Business Analyst
Viden Group
Uttar Pradesh, Noida
08.2021 - 01.2022
- Managed team of 10 supervisors and managers to enhance across-the-board customer support and better meet company service demands.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Researched and resolved issues regarding integration of data flow into apps (two-way).
Publishing Operations Executive
Dorling Kindersley Limited
Noida, Uttar Pradesh
07.2015 - 08.2021
- Reviewing of final print and e-book material on Amazon and archive software of company (which later feeds to external websites)
- Analysis done yearly data for sales, marketing and created reports and dashboards to present to directors and HOD's
- Created improved process flows using MS Visio and updated on shared server for team.
- Timely checking of monthly titles for their content, publishing information, images, summary of author, keywords for price, sales points, etc.
- Checking of agency pricing and sales pricing as well as counter check same on websites Amazon, Flipkart etc.
- Creating annual catalog for purpose of sales and presentation
- Contact person for publishers to manage authorized material they need to print book, and also to monitored their sample copies order processed by team.
- Managed CMS for UK and US dk.com website for inclusion of monthly titles on website by adding and feeding titles information and categories into CMS, so that they can eventually appear on dk.com.
- Delegated and tracked each staff member's assignments and deadlines.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Increased customer satisfaction by resolving sales material issues.
- Worked with sales team & marketing team to understand needs and provide needed service.
Business Coordinator
BOP Pvt Ltd from 16th
Noida, Uttar Pradesh
01.2014 - 07.2015
- Prepares periodic sales reports (Both pre and post-sale) for management review.
- Directs sale (Both pre and post-sale) issues to appropriate manager for resolution.
- Completes projects by identifying and implementing new technology and resources, redesigning systems for improving results.
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Facilitated communication with clients and team members to improve business strategy and business operation.
Admissions Coordinator
Sharda University
Greater Noida, Uttar Pradesh
03.2013 - 04.2014
- Worked with professors and human resource team to develop and implement admissions policies for new students.
- Assisted in student admission process based on college policies.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Responsible for welcoming prospective students by processing paperwork, interview applications, arranging and conducting campus tours, conducting follow up activities such as letter writing and phone calling campaign.
Education
Post Graduation (MBA) - International Business & Human Resource
Greater Noida Institute of Technology (UPTU)
Greater Noida, UP 01.2010 - 01.2012
BBA -
Sharda College
Greater Noida 01.2007 - 04.2010
High School (12th) -
Ryan International School
Greater Noida 03.2006 - 03.2007
High School Degree (10th) -
St. Georges College
Agra 03.2003 - 03.2004
Skills
Process improvement
Accomplishments
- Worked on creating yearly catalog for business, coordinating with the different teams across the organization.
- Managed the publishers client account and made good business relations over the years.
- Leaded projects and accomplished goals with the help of overall teams effort.
- Got best "The high Flyer" award & "The Motivator" Award, and many other recognition awards after project completion.
- Designed as-in and to-be process flow from scratch for Integration project and given presentations to the DevOps teams.
Certification
The Business Analysis Certification Program (IIBA - ECBA) Your progress
Timeline
Business Analyst
Persistent Systems
03.2022 - Current
Google Data Analytics Professional Certificate
03-2022
Business Analyst
Viden Group
08.2021 - 01.2022
The Business Analysis Certification Program (IIBA - ECBA) Your progress
09-2020
Publishing Operations Executive
Dorling Kindersley Limited
07.2015 - 08.2021
Business Coordinator
BOP Pvt Ltd from 16th
01.2014 - 07.2015
Admissions Coordinator
Sharda University
03.2013 - 04.2014
Post Graduation (MBA) - International Business & Human Resource
Greater Noida Institute of Technology (UPTU)
01.2010 - 01.2012
BBA -
Sharda College
01.2007 - 04.2010
High School (12th) -
Ryan International School
03.2006 - 03.2007
High School Degree (10th) -
St. Georges College
03.2003 - 03.2004
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