Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NEHA SINGH

NEHA SINGH

Patna

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Collection Customer Service Representative

SINGH SECURITY & DETECTIVE SERVICES
PATNA
07.2021 - 03.2024
  • Initiated outbound calls to customers with delinquent accounts.
  • Monitored customer accounts for timely payments.
  • Provided support in the resolution of escalated complaints.
  • Provided customer service to resolve issues related to overdue accounts.
  • Issued refunds to customers as per company policy.
  • Processed payments and updated account information in the system.
  • Adhered to all applicable laws when collecting debts.
  • Answered incoming calls from customers regarding collections inquiries.
  • Followed up regularly with debtors until full balance is paid off.
  • Assisted customers with understanding their payment options.
  • Responded promptly and courteously to all customer inquiries via phone or email.
  • Maintained accurate records of conversations with customers.

Education

DRA - Debt Management

Indian Institute Of Banking & Finance
Patna
06-2022

BBM - Business Management

AN Collage
PATNA
08-2018

Associate of Science -

RBS College Sadishopur
Patna
05-2015

High School Diploma -

SVM Residential Public School
Patna

Skills

  • Skip Tracing
  • Goal-Oriented
  • Records Management
  • Customer Relationship Building
  • Management Support
  • Customer Consultation

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Collection Customer Service Representative

SINGH SECURITY & DETECTIVE SERVICES
07.2021 - 03.2024

DRA - Debt Management

Indian Institute Of Banking & Finance

BBM - Business Management

AN Collage

Associate of Science -

RBS College Sadishopur

High School Diploma -

SVM Residential Public School
NEHA SINGH