NEHA SINGH
Thane
Summary
Experienced Tech Lead with over 15 years of expertise in managing complex IT systems and driving technology transformations in the financial services sector. Skilled in leading large teams, ensuring system integrity, and aligning IT strategies with business goals in the retail finance and banking industries. Adept at managing core systems like Loan Origination, Loan Management, Collections, and Digital Lending platforms. Proven track record in managing vendor relationships, delivering critical IT projects on time and within budget, and ensuring compliance with regulatory standards. Key strengths include: IT strategy alignment with business goals, Leadership in managing IT teams and vendors, Expertise in Lending Systems, Strong experience in Project Management, Budget Control, and Risk Management.
Overview
19
19
years of professional experience
Work History
DGM - Tech Lead (IT)
Centrum Housing Finance Ltd.
Thane
06.2022 - Current
- Leading the management and enhancement of multiple applications, including Loan Origination System (LOS), Loan Management System (LMS), Collections, and Lead Application, contributing to increased operational efficiency and business growth
- Spearheaded Co-Lending Module with Yubi (Credavenue), ensuring smooth integration and compliance with industry standards
- Managing a team of 6, overseeing application development, support, and system optimizations
- Invitee and presenter in quarterly IT Steering and Strategy Committee Meetings, providing updates on critical IT initiatives, project timelines, and business alignment
- Directed data migration for the Unity and Natrust portfolios, ensuring successful integration and regulatory compliance
- Leading IT Audits on yearly basis and Vulnerability Assessment & Penetration Testing (VAPT) on a quarterly basis, ensuring security and compliance requirements were met
- Conducting disaster recovery (DR) drills quarterly, reinforcing IT continuity measures for the organization
- Revamped the company website, improving user experience and aligning it with business objectives
- Managing relationships with key IT vendors, maintaining alignment on business-critical goals and performance expectations
AVP - Senior Business Analyst
APAC Financial Services Pvt. Ltd.
Thane
05.2019 - 06.2022
- Led the implementation and enhancement of the miFIN lending system (Loan Origination System), directly supporting the business’s retail loan offerings
- Conducted comprehensive requirements gathering from various business units to ensure all system updates and enhancements met business needs
- Managed change requests (CR) and system updates, ensuring timely delivery and minimal disruption to business operations
- Led UAT and production support for the miFIN system, ensuring smooth functionality post-deployment
- Played a key role in cost-saving initiatives, optimizing vendor contracts and ensuring effective use of resources within budget constraints
- Developed and automated various reports, significantly improving business intelligence and operational transparency
Manager, IT Systems
Capital First Ltd. (now IDFC First Bank)
Mumbai
03.2015 - 12.2016
- Managed the implementation of policy setup and scorecards within the FinnOne system, improving credit decision-making and operational efficiency
- Led Salesforce UAT for cross-sell products, ensuring alignment between business goals and IT capabilities
- Oversaw the vendor billing management process, ensuring timely payments and compliance with contractual obligations
- Contributed to FICO system implementation, improving credit risk analysis and decision-making
Deputy Manager, IT Systems
Reliance Commercial Finance
Mumbai
06.2012 - 03.2015
- Managed policy setup and system configuration for various retail asset products (Auto Loans, SME Loans, Loan Against Gold) within the FinnOne LOS system
- Provided ongoing support for Collection Management System (FinnOne), resolving system issues and ensuring smooth operation
- Led initiatives to optimize LOSMaster configurations, including user ID maintenance and rule-based deviations
Deputy Manager, Operations & IT
HDFC Bank Ltd.
Mumbai
01.2008 - 11.2011
- Managed vendor payable operations across the country, including vendor rationalization and billing management
- Coordinated MIS & analytics activities to track loan portfolio performance and ensure smooth operations
- Generated tele-caller incentive calculations and handled retail asset collections, contributing to business optimization
Retainer Consultant - IT Systems
Centurion Bank of Punjab
Mumbai
03.2006 - 01.2008
- Managed FinnOne system (LOS & LMS), handling product setup, template creation, and user ID management
- Wrote SQL queries for data extraction and reporting, enabling better decision-making across departments
- Collaborated with IT and Credit departments to ensure system alignment with business needs
Education
MBA/PGDM - FINANCE
ITM
Sion12-2011
B.Com -
Mumbai University
Ulhasnagar03-2007
Skills
- IT Strategy & Roadmap Development
- Vendor Management & Contract Negotiations
- Loan Origination & Servicing Systems (LOS, LMS, LCS)
- Digital Lending & Co-Lending Platforms
- Project & Program Management
- IT Audit & Compliance
- Risk Management & Mitigation
- Budgeting, Cost Control & Procurement
- Stakeholder Management & Reporting
- Data Migration & System Integrations
- Process Automation & Reporting Streamlining
- Leadership & Team Development
Personal Information
- Date of Birth: 08/12/86
- Gender: Female
- Marital Status: Married
Timeline
DGM - Tech Lead (IT)
Centrum Housing Finance Ltd.
06.2022 - Current
AVP - Senior Business Analyst
APAC Financial Services Pvt. Ltd.
05.2019 - 06.2022
Manager, IT Systems
Capital First Ltd. (now IDFC First Bank)
03.2015 - 12.2016
Deputy Manager, IT Systems
Reliance Commercial Finance
06.2012 - 03.2015
Deputy Manager, Operations & IT
HDFC Bank Ltd.
01.2008 - 11.2011
Retainer Consultant - IT Systems
Centurion Bank of Punjab
03.2006 - 01.2008
MBA/PGDM - FINANCE
ITM
B.Com -
Mumbai University
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