Neha Singh
Noida
Summary
Dynamic Collections Agent with proven expertise at HDB Finance, excelling in problem-solving and data analysis. Successfully negotiated payment plans, enhancing recovery rates and streamlining processes. Recognized for meticulous attention to detail and effective communication, driving significant improvements in customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Collections Agent
HDB FINANCE
NOIDA
08.2024 - 06.2025
- Performed cash handling duties including counting currency, coins and checks.
- Prepared reports on transaction activity for management review.
- Maintained accurate records of all financial transactions.
- Identified opportunities for improved efficiency in the collections process.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Resolved billing discrepancies and customer credit issues.
Customer Service Executive
AERIAL TELECOME SERVICES PVT LTD
NOIDA
02.2023 - 07.2024
- Identified opportunities for process improvement within the customer service department.
- Identified opportunities for improved efficiency in the collections process.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Maintained accurate records of collection activities in database system.
- Upheld privacy and security requirements for customer information.
- Updated account status records and collection efforts.
- Acquired credit reporting data for new and existing customers.
Education
Bachelor of Arts -
GAURI SANKAR UNIVERSITY
BALLIYA04-2017
High School Diploma -
GGIC INTER COLLAGE
BALLIYA03-2012
Skills
- Customer service
- Problem solving
- Time management
- Attention to detail
- Effective communication
- Process improvement
- Data analysis
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Collections Agent
HDB FINANCE
08.2024 - 06.2025
Customer Service Executive
AERIAL TELECOME SERVICES PVT LTD
02.2023 - 07.2024
Bachelor of Arts -
GAURI SANKAR UNIVERSITY
High School Diploma -
GGIC INTER COLLAGE
Similar Profiles
Charu LataCharu Lata
Sales Executive at HDB FinanceSales Executive at HDB Finance
ADITYA DINESH MISHRAADITYA DINESH MISHRA
Sales Executive at HDB FINANCESales Executive at HDB FINANCE
Adarsh Adarsh null
Gold Loan Executive at HDB FinanceGold Loan Executive at HDB Finance
Prabhat Kumar ThakurPrabhat Kumar Thakur
Sr. Manager – Delivery & Recruiting at ICONMASr. Manager – Delivery & Recruiting at ICONMA
Arjun BhargavaArjun Bhargava
Senior Machine Learning Engineer at Samsung Research InstituteSenior Machine Learning Engineer at Samsung Research Institute