Neha Singh
Kanpur
Summary
Dynamic professional with a proven track record at Manprasht ITI, excelling in training and mentoring. Skilled in relationship building and educational technology, I enhanced trainee engagement and streamlined training processes, leading to significant productivity improvements. Committed to fostering professional growth and achieving exceptional learning outcomes through innovative training strategies.
Education professional prepared for responsibilities of teaching role. Proven track record in engaging students and promoting educational excellence through creative lesson planning and individualized support. Strong emphasis on teamwork and adaptability, ensuring collaborative and productive classroom environment.
Overview
19
19
years of professional experience
Work History
Trainer to ITI Instructor
Manprasht ITI
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Improved learning outcomes with application of adult learning principles in all training programs.
GST Practitioner
Goods & Service Tax
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CTI Professional Trainer
CTI, Kanpur Nagar
08.2014 - 03.2018
- Boosted employee retention rates by designing comprehensive onboarding programs for new hires.
- Ensured compliance with all relevant standards and regulations by staying informed on any changes or updates related to training requirements in the field.
- Conducted thorough evaluations of existing training programs, allowing for targeted improvements and increased effectiveness.
- Collaborated with cross-functional teams to design and implement successful company-wide training initiatives.
- Trained and mentored 12890 new personnel hired to fulfill various roles in ITI-Computer Operator.
Senior Customer Care Manager
Tanya Automobiles Private Limited
11.2010 - 06.2014
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Mentored junior team members, fostering a positive work environment and encouraging professional growth.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Initiated proactive communication strategies that kept customers informed on product updates and service changes.
Customer Care Manager
Concept Car Private Limited
05.2006 - 08.2010
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Education
MBA - Human Resources Management
Institute of Advanced Studies in Education
New Delhi, India12-2009
Master of Arts - English Literature
Chatrapati Sahuji Maharaj Kanpur University
Kanpur Nagar, UP, India06-2006
Bachelor of Arts - Arts Education
Chatrapati Sahuji Maharaj Kanpur University
Kanpur Nagar, UP, India07-2004
No Degree - NCC Cadet
Director General National Cadet Corporation
Lucknow, UP, India07-2001
Skills
- Parent-teacher communication
- Organizational skills
- Problem-solving skills
- Team collaboration
- Activity planning
- Physical education techniques
- Project-based learning
- Relationship building
- Subject matter expertise
- Educational technology
- Proficient in [software]
- Special education
- Cultural history
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Trainer to ITI Instructor
Manprasht ITI
08.2022 - Current
GST Practitioner
Goods & Service Tax
06.2019 - Current
CTI Professional Trainer
CTI, Kanpur Nagar
08.2014 - 03.2018
Senior Customer Care Manager
Tanya Automobiles Private Limited
11.2010 - 06.2014
Customer Care Manager
Concept Car Private Limited
05.2006 - 08.2010
MBA - Human Resources Management
Institute of Advanced Studies in Education
Master of Arts - English Literature
Chatrapati Sahuji Maharaj Kanpur University
Bachelor of Arts - Arts Education
Chatrapati Sahuji Maharaj Kanpur University
No Degree - NCC Cadet
Director General National Cadet Corporation