Summary

Overview

Work History

Education

Skills

Certification

Timeline

Neha Singhal

West Delhi

Summary

Quality Assurance and Risk Analyst with over 5 years of experience in AML, KYC, lending operations, fraud dispute resolution, and regulatory risk assessment across global banks. Skilled in customer due diligence, suspicious activity investigations, transaction monitoring, sanctions screening, and risk and control testing. Proven ability to identify financial, compliance, and reputational risks while strengthening internal controls and ensuring adherence to regulatory standards.

Overview

years of professional experience

Certifications

Work History

QA Analyst

National Australia Bank

06.2023 - Current

Act as SME for lending operations, ensuring adherence to AML, KYC, and internal risk policies.
Conduct monthly quality and risk assurance across 15+ lending processes, identifying compliance, financial crime and reputational risks.
Perform investigations on unusual and suspicious account activity, escalating findings to management and Fraud Risk teams.
Support VISA credit card dispute resolution, mediating chargebacks and identifying potential fraud and financial crime exposure.
Prepare and submit Unusual Activity Reports (UARs) and collaborate with Fraud Risk for further regulatory reporting.
Provide training to staff on identifying AML, KYC and sanctions red flags.
Participate in internal and external audits to ensure compliance with financial crime regulations and operational risk frameworks.
Authenticate customer identities and validate supporting documents for secure and compliant lending transactions.

Quality Assurance Analyst

Barclays Bank Plc

11.2022 - 06.2023

Performed Operational Risk & Control Testing for wholesale lending portfolios to detect control gaps and compliance risks.
Supported the development of the Controls Framework to strengthen AML, KYC, and financial crime risk mitigation.
Delivered independent assurance validating adherence to Barclays Group regulatory policies and governance standards.
Conducted Risk & Control Self-Assessments (RCSA) and supported third-party vendor risk management.
Designed and implemented controls to improve lending compliance and customer due diligence processes.

Senior Operations Analyst

NatWest Group

10.2019 - 09.2022

Conducted AML and KYC due diligence, customer risk assessments and documentation validation for lending clients.
Prepared Suspicious Activity Reports (SAR) and Suspicious Transaction Reports (STR) for high-risk accounts.
Monitored customer financial activity to identify potential money laundering and fraud risks.
Produced compliance and regulatory reports supporting AML, CFT and financial crime risk mitigation strategies.
Ensured strict compliance with banking regulations, sanctions screening and internal audit standards.
Gained deep expertise in lending operations, account opening, mandates, online banking and customer verification processes.

Personal Banker

HDFC Bank Ltd

06.2018 - 01.2019

Managed customer portfolios and ensured KYC compliance for account servicing and lending.
Reviewed and processed customer loan requests and recommended appropriate banking products.
Handled cash and non-cash transactions including NEFT, RTGS, remittances and forex transactions.