Neha Sinha

Working with Principal Global Service where responsible for below :

• Optimized application performance by analyzing high-frequency program calls and designing a dedicated DB2 table, reducing redundant processing and improving data retrieval speed.
• Enhanced system efficiency by identifying heavily used programs and implementing a DB2-based solution that enabled direct data fetch, cutting down program traversal time.
• Improved scalability and maintainability by restructuring data access patterns through DB2 optimization, supporting faster response times for end users.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.

Technical Skills

• Programming & Mainframe: COBOL, JCL, DB2
• Development & Collaboration Tools: Jira, GitHub, IBM Developer for z/OS (IDz), Confluence

• Worked on development project where responsible for requirement analysis, coding and testing.
• Project- Sabre

Project : Deutsche Bank

Role & Responsibilities:

Performed requirement analysis, coding, and testing for development projects.

Provided test support in UAT and pre-production environments.

Raised and tracked defects using JIRA for failing code.

Promoted code to IST and UAT environments as part of deployment activities.

Assisted in deployment and release activities to ensure smooth implementation.

• Company Overview: Fiserv is a global provider of finance services technology including banks, Credit unions, Security processing organizations.
• End to end testing functional and regression
• Production batch support monitoring and working on Incidents.
• Unit test and deliver defect free code in stringent timelines.
• End to End testing for the Application designed and raise bug if needed.
• Create test plans and defect log in QC, peer-review log in Smart Bear, and process flow.
• Create pipelines to promote the codes in upper environments.
• For incidents, based on analysis, we resolve issue and if it is a repeated issue we create Problem ticket on service now to fix it permanently by doing code changes, also optimize codes for enhancing the performance.
• Ensure that the project documentation is maintained as per Project Life Cycle and all documents are version controlled and maintained.

Project 1: Standard Life Aberdeen

Company Overview:
Standard Life Aberdeen plc is a global investment company headquartered in Edinburgh. In March 2017, Standard Life merged with Aberdeen Asset Management and was renamed Standard Life Aberdeen.

Role & Responsibilities:

• Managed and monitored critical production batch jobs, ensuring timely recovery within defined SLA.
• Implemented change requests, resolved mainframe errors, and supported critical legacy applications.
• Handled incidents (high, moderate, and low priority) and defects raised by customers and testing teams.
• Conducted mainframe testing, tracked and resolved defects to improve system stability.
• Investigated escalated support tickets and collaborated with cross-functional teams for resolution.
• Automated client services by enhancing functionalities of legacy applications.
• Provided knowledge transfer (KT) to team members on critical functionalities.
• Oversaw recovery of more than 100 applications within SLA compliance.
• Attended client calls to discuss requirements, incidents, and resolutions.

Project 2: Tryg

Company Overview:

Tryg is a leading insurance company headquartered in Denmark and Norway.

Role & Responsibilities:

• Took knowledge transfer (KT) from the client and created technical and functional design documents.
• Developed and unit tested COBOL programs; documented results for review.
• Analyzed existing code and prepared data setups to support testing activities.
• Supported multiple business applications, resolving user issues on a daily basis.
• Investigated and resolved production job abends to maintain system stability.
• Handled customer-raised incidents through direct user interaction.
• Managed change requests and ensured proper implementation.
• Supervised team members, assigned tasks, and monitored progress.