Travelling, Reading, Coaching & Facilitation
Neha Sinha
Director, Technical Program Management
Pune,India
Summary
Accomplished Portfolio and Program Management professional with 16+ years of experience leading all phases of diverse technology projects.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Director, Technical Program Management
Mastercard
Pune, MH
08.2021 - Current
- Led program demand management, SAFe Agile Delivery, capacity analytics, and program KPIs for MasterCard Processing for APAC, MEA and EUR regions
- Spearheaded India on Soil program for business, working closely with organization compliance team and auditors
- Orchestrated program annual roadmap planning with Engineering and Product leadership
- Defined and managed annual program metrics
- Monitored and coordinated workflows to optimize resources, driving program profitability
- Analyzed business needs while soliciting customer feedback for process improvements
Prinicipal Program Manager
Nuance Communications
Pune, MH
05.2021 - 08.2022
- Portfolio Management for Nuance Digital and Enterprise R&D
- Led program ISO 270001 certification
- Designed and managed program governance model
- Managed team of employees, overseeing hiring, training and professional growth of employees
Senior Program Manager
Nuance Communications
Pune, MH
09.2019 - 05.2021
- Driven end to end Agile Transformation for the R&D teams
- Identified system needs and designed processes to support business requirements.
- Established strong incident management process with Pager Duty
- Managed key product transitions to India center involving knowledge transfer and team of 200+ engineers
- Remodeled quarterly roadmap planning, along with comprehensive dashboard reporting
- Worked closely with R&D leadership for the product roadmap planning
Senior Program Manager
Helpshift India
Pune, MH
12.2018 - 09.2019
- Provided strategic leadership to Product and Engineering
- Annual roadmap planning aligned to the organization mission & vision
- Agile transformation for program leading to faster time to market
- Managed ISO 270001 certification for the organization
- Worked in close collaboration with Product Marketing & Professional Services for product rollouts
- Designed several organization processes
Program Manager
Amdocs India
Pune, MH
06.2013 - 11.2018
- Led and managed India MIS Program
- Established the Project Management CoE, BA Competency, Digital & AI Solution Center, and the UX Competency Center within the group
- Spearheaded RPA vendor evaluation and practice setup in the organization
Senior Business Analyst
Amdocs India
Pune, MH
07.2009 - 06.2013
- Designed and managed the IT Clock Policy
- End to end implementation of organization content management and program management solutions on Web and mobile
- Led implementation and design for Amdocs Search Center including branding, communication and trainings
- Headed MIS Knowledge Management Practice
Solutions Developer
INCAT - A TATA Technologies Company
Pune, MH
10.2008 - 02.2009
- MVP design and development of a SharePoint application for Jaguar and Tata Motors
Senior Software Engineer
WIPRO Technologies
Pune, MH
07.2006 - 10.2008
- Key developer for SharePoint solutions for Credit Suisse, J&J, Zensar, and British Library
- Project Management for Status Tracking System designed for Credit Suisse Executive Leadership
- Designed and led DITL Demos for Microsoft
Education
PGDBA - Customer Relationship Management (CRM)
Symbiosis Center of Distance Learning
Pune, MH 09.2008 - 07.2010
B.Tech - Information Technology
Kamla Nehru Institute of Technology
Sultanpur, UP 09.2002 - 06.2006
Skills
Portfolio, Program, Project Management
Business Data Analytics
Business Process Remodeling
Customer Engagement
Stakeholder Management
Change Management
Business Analysis
Team Management
Agile Leader
Certification
Managing Successful Programs (MSP) Practitioner (Axelos)
Interests
Timeline
Director, Technical Program Management
Mastercard
08.2021 - Current
ITIL Foundation
06-2021
Prinicipal Program Manager
Nuance Communications
05.2021 - 08.2022
Managing Successful Programs (MSP) Practitioner (Axelos)
12-2020
Senior Program Manager
Nuance Communications
09.2019 - 05.2021
PRINCE2 Practitioner (Axelos)
06-2019
Senior Program Manager
Helpshift India
12.2018 - 09.2019
ICP-ACC Agile Certified Coach (ICAgile)
07-2018
PSM 1 (Scrum.org)
03-2018
Program Manager
Amdocs India
06.2013 - 11.2018
Senior Business Analyst
Amdocs India
07.2009 - 06.2013
Solutions Developer
INCAT - A TATA Technologies Company
10.2008 - 02.2009
PGDBA - Customer Relationship Management (CRM)
Symbiosis Center of Distance Learning
09.2008 - 07.2010
Senior Software Engineer
WIPRO Technologies
07.2006 - 10.2008
B.Tech - Information Technology
Kamla Nehru Institute of Technology
09.2002 - 06.2006