Travelling, Reading, Coaching & Facilitation
Neha Sinha
Director, Technical Program Management
Pune,India
Summary
Accomplished Portfolio and Program Management professional with 16+ years of experience leading all phases of diverse technology projects.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Director, Technical Program Management
Mastercard
Pune, MH
08.2021 - Current
- Led program demand management, SAFe Agile Delivery, capacity analytics, and program KPIs for MasterCard Processing for APAC, MEA and EUR regions
- Spearheaded India on Soil program for business, working closely with organization compliance team and auditors
- Orchestrated program annual roadmap planning with Engineering and Product leadership
- Defined and managed annual program metrics
- Monitored and coordinated workflows to optimize resources, driving program profitability
- Analyzed business needs while soliciting customer feedback for process improvements
Prinicipal Program Manager
Nuance Communications
Pune, MH
05.2021 - 08.2022
- Portfolio Management for Nuance Digital and Enterprise R&D
- Led program ISO 270001 certification
- Designed and managed program governance model
- Managed team of employees, overseeing hiring, training and professional growth of employees
Senior Program Manager
Nuance Communications
Pune, MH
09.2019 - 05.2021
- Driven end to end Agile Transformation for the R&D teams
- Identified system needs and designed processes to support business requirements.
- Established strong incident management process with Pager Duty
- Managed key product transitions to India center involving knowledge transfer and team of 200+ engineers
- Remodeled quarterly roadmap planning, along with comprehensive dashboard reporting
- Worked closely with R&D leadership for the product roadmap planning
Senior Program Manager
Helpshift India
Pune, MH
12.2018 - 09.2019
- Provided strategic leadership to Product and Engineering
- Annual roadmap planning aligned to the organization mission & vision
- Agile transformation for program leading to faster time to market
- Managed ISO 270001 certification for the organization
- Worked in close collaboration with Product Marketing & Professional Services for product rollouts
- Designed several organization processes
Program Manager
Amdocs India
Pune, MH
06.2013 - 11.2018
- Led and managed India MIS Program
- Established the Project Management CoE, BA Competency, Digital & AI Solution Center, and the UX Competency Center within the group
- Spearheaded RPA vendor evaluation and practice setup in the organization
Senior Business Analyst
Amdocs India
Pune, MH
07.2009 - 06.2013
- Designed and managed the IT Clock Policy
- End to end implementation of organization content management and program management solutions on Web and mobile
- Led implementation and design for Amdocs Search Center including branding, communication and trainings
- Headed MIS Knowledge Management Practice
Solutions Developer
INCAT - A TATA Technologies Company
Pune, MH
10.2008 - 02.2009
- MVP design and development of a SharePoint application for Jaguar and Tata Motors
Senior Software Engineer
WIPRO Technologies
Pune, MH
07.2006 - 10.2008
- Key developer for SharePoint solutions for Credit Suisse, J&J, Zensar, and British Library
- Project Management for Status Tracking System designed for Credit Suisse Executive Leadership
- Designed and led DITL Demos for Microsoft
Education
PGDBA - Customer Relationship Management (CRM)
Symbiosis Center of Distance Learning
Pune, MH 09.2008 - 07.2010
B.Tech - Information Technology
Kamla Nehru Institute of Technology
Sultanpur, UP 09.2002 - 06.2006
Skills
Portfolio, Program, Project Management
undefinedCertification
Managing Successful Programs (MSP) Practitioner (Axelos)
Interests
Timeline
Director, Technical Program Management
Mastercard
08.2021 - Current
ITIL Foundation
06-2021
Prinicipal Program Manager
Nuance Communications
05.2021 - 08.2022
Managing Successful Programs (MSP) Practitioner (Axelos)
12-2020
Senior Program Manager
Nuance Communications
09.2019 - 05.2021
PRINCE2 Practitioner (Axelos)
06-2019
Senior Program Manager
Helpshift India
12.2018 - 09.2019
ICP-ACC Agile Certified Coach (ICAgile)
07-2018
PSM 1 (Scrum.org)
03-2018
Program Manager
Amdocs India
06.2013 - 11.2018
Senior Business Analyst
Amdocs India
07.2009 - 06.2013
Solutions Developer
INCAT - A TATA Technologies Company
10.2008 - 02.2009
PGDBA - Customer Relationship Management (CRM)
Symbiosis Center of Distance Learning
09.2008 - 07.2010
Senior Software Engineer
WIPRO Technologies
07.2006 - 10.2008
B.Tech - Information Technology
Kamla Nehru Institute of Technology
09.2002 - 06.2006
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