Neha Srivastava
Pune
Summary
Result-oriented professional with a proven track record of contributions in streamlining operations, stimulating processes, heightening systems & procedures. With Strong Communication Skills and team management capabilities. Aiming senior-level assignments in Business Operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Manager - Global Operations
VERITAS TECHNOLOGIES PVT LTD
Pune
07.2019 - Current
- Managing a team of 10 analysts and mentoring them on a regular basis.
- Leading and orchestrating all E2E activities for Renewals Business in COE.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Sharing, Review, and Approve the Business requirements for the Operational/Transformational Projects.
- Have led 5 projects in the last 1.5 years for Renewals Business.
- Developed and implemented strategies to ensure cost-efficient operations.
- Pioneered the Robotic Process Automation for Renewals quoting process, which led to time savings of ~100+ hours a quarter, accounting for ~25% of the total time on quoting operations.
- Monitor daily process metrics and share key insights with the Manager.
- Demonstrate my expertise during the daily operational processes and for other process-related queries.
- Review and ensure all process documentation is up to date and stored in the centralized repository.
- Have transitioned 6+ processes within the teams and from external teams to the existing renewals team, and successfully maintained and grown the processes.
- Manage cross-functional interaction with multiple teams across the organization, such as Pricing, IT, Customer data, Order Management, and other key stakeholders, for smooth functioning of the process.
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
- Provided guidance on complex projects ensuring deadlines were met. Prioritized and delegated tasks for efficient completion within team environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Customer Support Representative
EATON TECHNOLOGIES PVT LTD
Pune
01.2015 - 01.2019
- Project Management - Led and transitioned the two biggest sites from the team in the US with end-to-end process capture, SOP creation, and training for the internal team.
- Pioneered the automation of the order processing process with the help of macros and was a part of the requirement gathering and testing phase.
- Guided the team as an acting SME, which required me to work on daily and weekly productivity reports, apart from other dashboards needed for monthly reporting.
- Investigated and reported the RCA for issues and concerns faced in the daily course of action by the team or any escalations received.
- Collaborated with stakeholders in the US on a weekly basis to better understand any issues they might have and be the moderator between both teams.
- Schedule Management, Portal Management, Quotes management.
- Preparing and implementing training plans, and training/cross-training current and new resources.
- Validating and Processing Orders end to end, post PO being received and all validations in place.
Regional Co-Ordinator
AXIS BANK
Pune
01.2013 - 01.2015
- W Customers call Handling, and query resolution daily
- Develop, Prepare & Share business reports periodically
- Initiatives with New Ideas Implementation and innovations for the entire Region
- People Management, Team Building and Soft Skills Training for all the reportees
- Bill Processing and Management, Vendor management for all the expenses done for the Month and put them in the system and ensure they get cleared.
Executive HR, Ops & Admin
KIRAN FLAVOUR & FRAGRANCES PVT LTD
Pune
01.2011 - 01.2013
- Managing the day-to-day Activities of the Firm
- People Management
- Handling daily Inward & Outward registers
- Managing Worker Queries/Activities.
Education
MBA -
Indira school of Career studies
Pune, MaharashtraBBA -
BRCM College
SuratSkills
- Project Management
- People Management
- Interpersonal Skills
- Stakeholder Management
- Leadership
- Process Transitions/Process Stabilization
- Business Transformation Management
- Contract Management
- Strategic Planning
Executiveprofile
13+, Operations with 9+ years in Sales Operations, Across functions business acumen end-to-end Quoting and Order Management, Insights on Marketing and Channel Partner management, Specifying and Providing requirements for business processes to multiple stakeholders (strategic & tactical), followed by translation into functional specifications, Expertise in providing strategic advisory to clients and provide solutions on the issues, aligning processes & building necessary internal capabilities, Strong analytical and organizational skills with ability to analyze business practices, document procedures and policies, Excellent abilities in completion of process transition, knowledge transfer, strong client connect, and good relationship management, Skills with customer centric & service orientation approach, Proficient in managing & leading teams for running successful process operations leading to business process success
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Lean Six Sigma Green Belt from Simplilearn
- Scrum (the basics) from LinkedIn
Accomplishments
- Received 3 Promotions in 5years of tenure at Veritas
- Received a Smartphone and a Bag pack as token of appreciation from the stakeholder.
- Received multiple Awards under the below category over the years from the stakeholders:
- Inspire Trust with Integrity and ResponsibilityExcel as a team through collaboration
- Innovate to Win by creating the future
- Empower employees to succeed and Grow
References
References available upon request.
Timeline
Associate Manager - Global Operations
VERITAS TECHNOLOGIES PVT LTD
07.2019 - Current
Customer Support Representative
EATON TECHNOLOGIES PVT LTD
01.2015 - 01.2019
Regional Co-Ordinator
AXIS BANK
01.2013 - 01.2015
Executive HR, Ops & Admin
KIRAN FLAVOUR & FRAGRANCES PVT LTD
01.2011 - 01.2013
MBA -
Indira school of Career studies
BBA -
BRCM College
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