Neha Sunil
Chennai
Summary
To play an active role in a highly professional and challenging environment that provides opportunity to apply my skills and be part of a team that works dynamically towards the growth of the organization. To enhance my capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
6
6
years of professional experience
Work History
Technical Support Associate
Tech Mahindra Private Limited
Chennai
11.2024 - Current
- Interacting with customers who are contacting customer support for assistance via chat.
- Collecting and verifying information provided by the contact to quickly and accurately deliver solutions that restore service.
- Identifying correct knowledge base solutions to use in performing necessary steps to deliver solutions that restore service to specific applications.
- Escalating unresolved issues to the next level of support when required by the process.
- Handle general ID resets, email issues, and Internet Explorer issues.
- Responsible for meeting established individual and team performance targets, including Average Speed of Answer, service level, resolution, productivity, and quality standards.
- Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support, and accurate information to customers.
- Adhere to established attendance and punctuality guidelines.
Customer Support Executive
M/s. Joseph & Rajaram Pvt Ltd
Chennai
09.2021 - 10.2024
- Maintained positive working relationship with fellow staff and management.
- Respond to customer inquiries and provide information or assistance as needed.
- Identifying and troubleshooting customer issues.
- Handle incoming and outgoing correspondence, including emails, letters, and phone calls.
- Create and maintain databases, such as contact lists, customer databases, and financial records.
- Develop and maintain a good rapport with customers.
- Monitor customer feedback regularly and identify areas of improvement in services.
- Sharing insights and strategies with team members to improve service quality.
Project Trainee
Cel-ron Enterprises Pte Ltd
05.2019 - 08.2019
- Company Overview: Company based in Singapore.
- Company based in Singapore.
Education
Bachelor of Commerce -
Women's Christian College
Chennai12.2021
Higher Secondary School -
St. Patrick's Anglo Indian Higher Secondary School
Chennai12.2018
Secondary School -
St. Patrick's High School ICSE
Chennai12.2016
Skills
- Fast Learner
- Relationship Building
- Time Management
- Team Collaboration
- Verbal and written communication
- Positive and professional
- Workload Management
- MS Excel
- MS Word
- MS Powerpoint
Accomplishments
- 2nd place in 4
- 400 relay (2018-2019)
- Subject topper in Commerce & Accountancy (2018)
- 1st place in group dance (inter-department) (2019)
- 1st place in group singing (inter-department) (2019)
- 2nd place in throwball (2017)
- Won cash award for painting competitions (2018)
- Chairperson for Hi-V Rotract Club Of Women's Christian College, Chennai (2019-2021)
Activities
- Participated in National E-quiz, Webinars at different colleges.
- Participated in dance competitions at different colleges.
- Participated in canvas exhibition at Focus Art Gallery, Egmore.
- Participated in National Cadet Corps conducted by the NCC club, Women's Christian College.
- Student Coordinator - 10 day's workshop for the social from local districts in Tamil Nadu, 2020.
- Participated in 'Trainer the Trainer' 2 day workshop via Google meet conducted by CCS Academy (Chennai Counseling Services) in 2020.
Hobbies and Interests
- Reading books and articles
- Travelling and making connections
- Listening Music
- Painting
- Cooking
LANGUAGES
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Personal Information
- Date of Birth: 02/11/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Technical Support Associate
Tech Mahindra Private Limited
11.2024 - Current
Customer Support Executive
M/s. Joseph & Rajaram Pvt Ltd
09.2021 - 10.2024
Project Trainee
Cel-ron Enterprises Pte Ltd
05.2019 - 08.2019
Bachelor of Commerce -
Women's Christian College
Higher Secondary School -
St. Patrick's Anglo Indian Higher Secondary School
Secondary School -
St. Patrick's High School ICSE
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