Neha Tabassum
Bengaluru
Summary
4+ Years of experience in designing, deploying, and managing on-premises and cloud solutions. Specialized in Azure and on-premises cloud environments. Configured and managed different virtual desktops, applications, and profiles across Azure Virtual Desktop(AVD) and Citrix XenDesktop. Leading VDI related projects from conception to completion, ensuring timely delivery and seamless user experience. Well versed in dealing with image release cycles for Virtual Desktop Infrastructure (VDI) and Azure VMs. Proficient in implementing and managing complex network infrastructures, Routing Protocol Configurations, Firewalls and VPN. Strong communication, mentoring and Interpersonal skills. Collaborated with team to develop and implement extracurricular activities and resources to support business platform. Experience in training and mentoring new members of staff. Administered Citrix and provided Windows support. Monitored system operations and generated daily and weekly reports.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Engineer - Specialist
Accenture India Private Limited
Bengaluru
06.2023 - 10.2024
- Implementing and managing scalable cloud infrastructure solutions for a leading telecommunication and technology company using Citrix, Azure, and AWS platforms
- Collaborating with cross-functional teams in leading the migration of on premises solutions to cloud, ensuring seamless integration with existing systems
- Implementing PowerShell scripts to automate the management of Virtual Desktop Infrastructure, streamlining deployment and maintenance tasks
- Provide technical support and training to end-users, addressing and resolving issues promptly
- Documenting the processes, configurations, and best practices for ongoing management and support
- Well versed in remote desktop protocol and client software
- Troubleshooting complex VDI issues and implementing robust solutions to minimize downtime and enhance user experience
- Managed hybrid network environments, resolving outage and latency issues by optimizing configuration settings and ensuring reliability
- Deployed and configured VMs using VMWare vSphere client making sure optimal resource allocation and performance
- Managed ESXi hosts and vSphere clusters, performing tasks such as adding/removing hosts, configuring HA and monitoring cluster performance
- Created and managed VM Snapshots for backup and recovery purposes
- Configured and Managed virtual network routing and switching components within the on-premises and hybrid environments
- Ensuring cloud environments adheres to company's security policies and compliance standards
- Implementing best practices for data protection, identity management and network security
- Co-ordinating and implementing end to end image release cycles across virtual desktop platforms, ensuring timely updates and minimal downtime
Process Specialist - Citrix Administrator
Accenture India Private Limited
Bengaluru
01.2020 - 10.2024
- Familiar working with Citrix components such as Citrix Studio, Delivery controller, store front, PVS
- Managing provisioned vDisks and managing Server load, Load Balancing and Load evaluators
- Perform BAU support and monitor stability of VDI environment with size of - 600 Physical hosts, 200 Management servers, 3000 HSDs & 4500 VDIs Windows 7, 10 and 2012 R2 to support 24000 users using Citrix Virtual Apps & Desktop and Microsoft technologies
- Performing operations support for various Citrix based VDI/application virtualization projects
- Daily duties included Level 2 support working with Citrix end users and working with application teams to install improve or deploy updates to their applications installed in Citrix
- Work with security operations to define process and grouping for Crowd strike sensor upgrades and policy updates for VDIs, HSDs & Management servers
- End to end VDI performance management and analysis using various monitoring tools
- Platform monitoring and performance management and reporting
- Performed, managed and supporting monthly updates of 2 images in the platform along with business/testers & change process
- Renewal of SSL certificate on web interface servers and store front servers before expiry
- Handling priority incidents related to windows environment while creating problem tickets on repeated incidents
- Responding and Resolving Incidents and Service calls within the SLA and managing Process and procedures required to ensure effective 24/7 support
- Creating change task for any upgrade or change if the setup requires
- Working on incidents and requests raised by end users by connecting with them on remote to resolve the issues
- Experienced in providing end support to VDIs and Shared desktop, Pooled VDI and hosted XenApps
- Install and configuring Citrix Sites and PVS servers
Education
Bachelor of Engineering - Computer Science
T John Institute of Technology
06.2019
Skills
- Critical Analysis
- Customer Service Operations
- Attention to Detail
- Technical Competency
- Process Analysis
- Cloud service models - PaaS (Platform as a Service)
- Windows 7 & 10
- Windows 2012 & 2008 Server Family
- Azure Virtual Desktop
- Citrix XenDesktop
- ITAM (IT Asset Management Tool)
- PagerDuty
- Hyper-V 2012 R2
- Citrix XenDesktop(Virtual Apps & Desktops) and Provisioning Services
- Microsoft Deployment Toolkit
- Nerdio Manger
- Citrix Studio/PVS/Director
- Windows Power Shell
- MS Excel VBA
- Citrix Administration
- Citrix XenApp 45
- 50
- Citrix XenApp/XenDesktop 6x
- 7x
- Windows Administration
- Cloud computing
- Load balancing
- Performance optimization
Certification
- Azure AI Fundamentals, 01/01/22, Microsoft
- Azure Fundamentals, 07/01/20, Microsoft
- Security, Compliance and Identity Fundamentals, 06/01/22, Microsoft
- Citrix Certified Associate - Virtualization, 04/01/21, PearsonVue
- AWS Certified Cloud Practitioner, 06/01/20, Microsoft
Personal Information
- Date of Birth: 12/30/97
- Nationality: Indian
Timeline
Cloud Engineer - Specialist
Accenture India Private Limited
06.2023 - 10.2024
Process Specialist - Citrix Administrator
Accenture India Private Limited
01.2020 - 10.2024
Bachelor of Engineering - Computer Science
T John Institute of Technology
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