Neha Thakur
delhi
Summary
Seasoned professional with a robust background in IT procurement and human resources management, honed at Global Business Solution. Excelled in supplier relationship management and administrative support, significantly enhancing operational efficiency. Demonstrates exceptional document preparation skills and a knack for fostering strong supplier and employee relations. Achieved notable improvements in staff recruitment processes and procurement strategies, contributing to a marked increase in satisfaction levels.
Overview
18
18
years of professional experience
Work History
IT Procurement Coordinator
Global Bussiness solution
New Delhi
10.2024 - 02.2025
- Prepared reports on current purchasing trends, costs savings, supplier performance metrics.
- Maintained accurate records of purchases, pricing, and other important data.
- Reviewed and approved vendor invoices.
Executive Assistant
Global Bussiness solution
New Delhi
10.2023 - 02.2025
- Delivered optimal administrative, customer service and case management support.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Handled confidential information with discretion and integrity.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
HR Executive
Global Bussiness solution
New Delhi
10.2022 - 02.2025
- Scheduled or conducted new employee orientations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Interviewed job applicants to obtain information on work history, education or job skills.
Support Technician
Reliance Resq
New Delhi
09.2018 - 05.2022
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
Senior Customer Service Representative
IQOR
New Delhi
08.2015 - 06.2018
- Created reports on customer satisfaction levels and key performance indicators.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with suppliers regarding delivery dates, product availability.
- Delivered expert technical support to customers and resolved broad array of issues.
Customer Service Representative
Invent
New Delhi
01.2014 - 09.2016
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Executive
unicorn solution
New Delhi
01.2012 - 09.2013
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided prompt and courteous service to customers via phone, email, and chat.
Customer Service Representative
Iworldbusiness solution
New Delhi
03.2007 - 12.2011
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Oversaw warranty counseling process to manage expense controls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Arts - Arts
Delhi Universcity
Delhi04-2011
Skills
- IT procurement
- Document preparation
- Supplier relationship management
- Employee surveys
- Onboarding and orientation
- HR databases
- Benefits administration
- Employee handbooks
- Staff recruitment
- Scheduling
- Document handling
- Meeting planning
- Travel administration
- Administrative support
- Risk management
- Payroll
- Schedule management
- Human resources management (HRM)
Languages
English
First Language
Hindi
Elementary (A2)
A2
Timeline
IT Procurement Coordinator
Global Bussiness solution
10.2024 - 02.2025
Executive Assistant
Global Bussiness solution
10.2023 - 02.2025
HR Executive
Global Bussiness solution
10.2022 - 02.2025
Support Technician
Reliance Resq
09.2018 - 05.2022
Senior Customer Service Representative
IQOR
08.2015 - 06.2018
Customer Service Representative
Invent
01.2014 - 09.2016
Customer Service Executive
unicorn solution
01.2012 - 09.2013
Customer Service Representative
Iworldbusiness solution
03.2007 - 12.2011
Bachelor of Arts - Arts
Delhi Universcity
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