Neha Thakur
Vijay Nagar
Summary
Front Office Executive specializing in exceptional customer service and operational management. Expertise in driving business growth through strategic client engagement and relationship building. Demonstrated success in maintaining efficiency by effectively delegating tasks and cultivating a positive workplace culture.
Overview
12
12
years of professional experience
Work History
Assistant Manager Room Reservation & CRM
Sayaji Hotels Ltd
Indore
08.2022 - Current
- Generated detailed reports on daily activities including reservations and total revenue produced.
- Updated reservation policies based on market conditions to remain competitive.
- Analyzed revenue trends to pinpoint growth opportunities.
- Partnered with accounting team for account reconciliations and financial accuracy.
- Set up room blocks using group lists for effective reservation management.
- Handled customer interactions efficiently, addressing inquiries with professionalism.
- Monitored supply inventory for front desk operations to ensure readiness.
- Conducted market research on pricing strategies to remain compliant and competitive.
Assistant Manager (Club)
Sayaji Hotels Ltd
Vijay Nagar
04.2022 - 08.2022
- Coordinated meetings to improve organizational efficiency and streamline operations.
- Assessed employee performance through reviews to boost productivity.
- Cultivated strong customer relationships, enhancing satisfaction and loyalty.
- Engaged in recruitment and dismissal processes for optimal team composition.
- Resolved workplace conflicts to foster a positive work atmosphere.
- Promptly addressed employee and customer concerns, ensuring clear communication.
Front Office Executive (Club Reception)
Sayaji Hotels Ltd
Vijay Nagar
04.2019 - 03.2022
- Possibly handling event coordination, both internally and externally
- Handling queries and complaints via phone, email and general correspondence
- Greeting all visitors
- Transferring calls as necessary
- Possibly managing office supplies such as stationery, equipment and furniture
- Performing ad-hoc administration duties
- Maintaining office services as required (such as cleaners and maintenance companies)
- Assisting with mail as required
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
Reservation Manager/Front Office Executive
Hotel Amarvilas, Hotel Surya
Vijay Nagar, South Tukoganj
01.2018 - 04.2019
- Answering and directing calls to concerned staff members
- Sorting incoming and outgoing mails and forwarding them as appropriate
- Handling daily petty cash, negotiation with vendors, and administration duties
- Ordering and monitoring office supplies and equipment
- Coordinating with the repair and maintenance department
Front Office Executive
Hotel Silvotel
Vijay Nagar
02.2017 - 01.2018
- Assisted in executing daily administrative duties
- Coordinated with guests, collected feedback, and provided recommendation to the management
- Handled complaints from guests diplomatically
- Arranged for doctor on emergency at hotel as well as for hospital admitting
- Directed visitors, and provided customized services to guests
Front Office Executive/Reservation Executive
Hotel Infiniti
Vijay Nagar
07.2015 - 01.2017
- To work as a front office executive with “ Hotel Infiniti,” and handle administration and customer service activities utilizing my skills and experience of hotel industry.
- Greet and assist guests and ensure all arrangements with respect to their transport, hotel, meeting rooms etc. are fulfilled
- Participate in Emergency Evacuation procedures including crisis management and business continuity
- Assist the team with data input of routine reports and filing
- Process all incoming and outgoing calls accurately and courteously
- Ensure maintaining highest levels of confidentiality with the information accessible
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Sort the incoming and outgoing mails at enquiry box and distribute to concerned department / executive
Counsellor
FAST Tutorials
09.2013 - 05.2015
- Managing student admission process and outreach programs for the school
- Coordinating with the Finance and Academics departments on several issues
- Answering students questions via phone calls and emails
- Identifying students in needs of special attention and implement strategies for their success
- Assisting students overcome academic challenges and other obstacles
Education
M.A. - Sociology
DAVV Indore
Indore01.2015
B.A. -
DAVV Indore
Indore01.2013
H.S.S. -
M.P. Board Bhopal
Indore01.2007
H.S -
M.P. Board Bhopal
Indore01.2005
Skills
- Communication skills and interpersonal relations
- Telephone professionalism
- Microsoft Office suite expertise
- Customer-centric service approach
- Organizational abilities
- Negotiation and relationship development
- Performance evaluation knowledge
- Management of customer interactions
- Conflict resolution techniques
- Effective complaint handling strategies
- Detail-oriented focus
- Team collaboration efforts
- Prioritization of tasks effectively
- Problem-solving capabilities
- Support service delivery methods
- Call reception efficiency
- Email handling proficiency
- Meeting coordination skills
- Report generation expertise
- Operational support functions
- Workflow optimization techniques
- Calm demeanor in high-pressure situations
- Accurate record-keeping methods
- Rapid learning capacity
- Data entry expertise
- Marketing assistance capabilities
- Decisive decision-making skills
- Verbal and written communication proficiency
- Inventory management expertise
Languages
Language known: Hindi & English
Personal Dossier
- Date of Birth: 28-Oct-1990
- Father’s Name: Late Mr.Gendasingh Thakur
- Marital status: Unmarried
- Religion: Hindu
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Assistant Manager Room Reservation & CRM
Sayaji Hotels Ltd
08.2022 - Current
Assistant Manager (Club)
Sayaji Hotels Ltd
04.2022 - 08.2022
Front Office Executive (Club Reception)
Sayaji Hotels Ltd
04.2019 - 03.2022
Reservation Manager/Front Office Executive
Hotel Amarvilas, Hotel Surya
01.2018 - 04.2019
Front Office Executive
Hotel Silvotel
02.2017 - 01.2018
Front Office Executive/Reservation Executive
Hotel Infiniti
07.2015 - 01.2017
Counsellor
FAST Tutorials
09.2013 - 05.2015
M.A. - Sociology
DAVV Indore
B.A. -
DAVV Indore
H.S.S. -
M.P. Board Bhopal
H.S -
M.P. Board Bhopal
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