Front Office Executive Prestige Mall Management Pvt Ltd
01.2024 - Current
Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
Maintained accurate records of guest information through diligent documentation and data entry efforts.
Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
Assisted in training new front office team members, leading to increased productivity and efficiency.
Updated reports, managed accounts, and generated reports for company database.
Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
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