Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Details
Timeline
Generic
Neha Tripathi

Neha Tripathi

Gurugram

Summary

Dynamic Front Office Executive with a proven track record at Oberoi Group, excelling in visitor management and customer relations. Adept at fostering positive client interactions and enhancing satisfaction through effective problem-solving and time management. Recognized for implementing efficient mail handling processes, contributing to streamlined operations and improved service delivery.

Overview

7
7
years of professional experience

Work History

Front Office Executive

Oberoi Group
Gurugram
06.2023 - Current
  • Company Overview: Oberoi Centre, Gurugram.
  • In my current role at Oberoi Group, I am responsible for overseeing the front office operations, ensuring smooth and efficient communication between visitors, clients, and staff.
  • Greeting and receiving visitors: Providing a warm and professional welcome to all visitors, ensuring their needs are promptly addressed.
  • Customer Relations: Developing and implementing customer relations strategies to improve client satisfaction and retention.
  • Call Management: Handling both internal and external calls, directing them to the appropriate departments or individuals, and providing information where necessary.
  • Client and Visitor Management: Establishing and maintaining positive relationships with clients, addressing their queries, and providing timely solutions.
  • Mailroom Operations: Overseeing the day-to-day management of the mailroom, ensuring efficient handling of couriers, documents, and packages.
  • Invoicing and Record Keeping: Managing invoicing entries and maintaining accurate records related to mailroom and helpdesk operations.
  • Supply Management: Monitoring and maintaining office supplies, including stationery and recreation items.
  • SAP & Newgen Software- Raising the purchase requisition.
  • Oberoi Centre, Gurugram

Facility Executive

Jones Lang Lasalle
04.2023 - 06.2023
  • Company Overview: Client: Amdocs Development Centre India LLP (IT)
  • Client: Amdocs Development Centre India LLP (IT)

Front Office Executive

Genius Consultant Limited
04.2022 - 04.2023
  • Company Overview: Client: Amdocs Development Centre India LLP (IT)
  • Organized corporate events, including seminars, conferences, and review meetings.
  • Managed internal/external calls and visitor management.
  • Handled VIP and client arrangements, including lunch and meeting setups.
  • Managed official couriers, stationary, and recreation item records.
  • Handled vendor management and responded to front desk emails.
  • Coordinated with housekeeping to address priorities and complaints.
  • Managed stock and timely dispatch of consumables.
  • Generated monthly management reports and addressed facility issues.
  • Managed vendor relations, mailroom operations, and helpdesk services.
  • Monitored daily cafeteria operations and resolved feedback issues.
  • Managed interview arrangements and town hall/client visits.
  • Client: Amdocs Development Centre India LLP (IT)

Front Office Executive

School of Inspired Leadership
12.2018 - 04.2022
  • Organized corporate events, including seminars, conferences, and review meetings.
  • Managed internal/external calls and visitor management.
  • Handled VIP and client arrangements, including lunch and meeting setups.
  • Managed official couriers, stationary, and recreation item records.
  • Handled vendor management and responded to front desk emails.

Education

Master of Arts (M.A) -

CSJM University
Uttar Pradesh

Bachelor of Arts (B.A) -

CSJM University
Uttar Pradesh

All India Senior Secondary School Examination (12th) -

UP Board

All India Secondary School Examination (10th) -

UP Board

Skills

  • Confident
  • Visitor management
  • Customer relations
  • Hardworking
  • Positive attitude
  • Target-oriented
  • Ability to work independently
  • Ability to work in teams
  • Flexible with various technologies
  • Office administration
  • Relationship building
  • Excellent time management
  • Excellent problem-solving skills
  • Mail handling
  • Document management

Hobbies and Interests

  • Listening to music
  • Surfing the Internet

Languages

  • Hindi
  • English

Personal Details

  • Father's Name: Om Prakash Tripathi
  • Date of Birth: 08/01/93
  • Nationality: Indian

Timeline

Front Office Executive

Oberoi Group
06.2023 - Current

Facility Executive

Jones Lang Lasalle
04.2023 - 06.2023

Front Office Executive

Genius Consultant Limited
04.2022 - 04.2023

Front Office Executive

School of Inspired Leadership
12.2018 - 04.2022

Master of Arts (M.A) -

CSJM University

Bachelor of Arts (B.A) -

CSJM University

All India Senior Secondary School Examination (12th) -

UP Board

All India Secondary School Examination (10th) -

UP Board

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Neha Tripathi