Neha Ujgaonkar
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Operations
Mira Combines
12.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Generated operational reports for management on monthly schedule
Project Manager
Hith Impex Pvt Ltd
01.2014 - 09.2018
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
BAF - Accounting And Finance
Mumbai University
Mumbai03.2009
Skills
- Responding to Difficult Customers
- Customer Account Management
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Timeline
Assistant Manager - Operations
Mira Combines
12.2018 - Current
Project Manager
Hith Impex Pvt Ltd
01.2014 - 09.2018
BAF - Accounting And Finance
Mumbai University
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