NEHA VERMA
Delhi
Summary
Dedicated and detail-oriented Technical Writer with extensive experience creating user manuals, admin guides, and technical documentation for complex products. Skilled in content creation, editing, and coordinating with cross-functional teams to deliver high-quality materials. Proficient in tools like Adobe RoboHelp, SnagIT, and SharePoint, with a strong ability to translate technical concepts into user-friendly content.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Writer
Reliance Jio
12.2023 - Current
- Authored comprehensive user manuals and admin guides for CloudXP, Jio's hybrid cloud product
- Collaborated with Product Managers and SMEs to plan and refine documentation
- Developed and maintained content using Adobe RoboHelp, generating master help guides and outputs
- Deployed user guides using jFrog and ensured clarity and coherence in technical content
- Ensured compliance with industry standards and best practices in technical documentation
Content Writer/Editor (L2 Reviewer)
Reliance Jio (via Alten Group)
05.2022 - 12.2023
- Edited website content, battlecards, offering documents, and case studies
- Researched and drafted whitepapers, product solutions, and marketing materials
- Coordinated with designers and writers to ensure timely and high-quality deliverables
- Optimized content for readability, accessibility, and SEO
Sr. Creative Copywriter
Ambest Brand Communication Agency
10.2020 - 04.2022
- Created and optimized content for national and international clients, including social media campaigns, blogs, and product descriptions
- Delivered SEO-friendly content to improve customer engagement and drive business growth
- Collaborated with marketing team to align copy with brand voice and campaign goals.
Sr. Creative Copywriter
Infinity Health Group
01.2019 - 04.2020
- Directed content strategy for healthcare brands, creating scripts, blog posts, and promotional materials
- Collaborated with design and development teams to conceptualize and execute campaigns
- Utilized keyword research and analytics tools to enhance content effectiveness
Content Writer
Iksula Services Pvt. Ltd.
03.2016 - 01.2018
- Produced promotional content for reputed brands like Amazon and Tata Docomo
- Edited and curated content for various marketing channels, including emailers and brochures
- Ensured alignment with brand guidelines and messaging frameworks
Technical Content Writer/Digital Marketing Executive
Future Technologies
07.2012 - 06.2013
- Writing proposals for various projects posted on freelancing platforms (Guru, Upwork, etc.)
- Delegating work to developers. Coordinating between clients and the tech team. Overseeing project timelines and deadlines.
- Managing social media presence (Twitter, LinkedIn, Facebook, Google+).
Education
M.A. - English and Communication
GGSIP University
Bachelors in Journalism and Mass Communication -
GGSIP University
Eng (Hons) -
School of Open Learning
Class XII - Commerce
Sumermal Jain Public School
Delhi, IndiaClass X -
St. Mark's Senior Secondary Public School
Delhi, IndiaSkills
- Adobe RoboHelp
- SnagIT
- Confluence
- SharePoint
- Azure DevOps
- JFrog
- MS Office
- HTML
- CSS
- Markdown
- User Manuals
- Admin Guides
- Case Studies
- Whitepapers
- SEO Content
- Content Writing
- Copywriting
- JIRA
Certification
- Advanced Technical Writing
- Content Writing/Strategy
- Project Management
- Sales & Marketing
Accomplishments
- Delivered comprehensive user documentation for CloudXP, enabling streamlined user adoption.
- Recognized for optimizing workflows and enhancing the quality of technical content.
- Spearheaded cross-functional training sessions to improve content quality and consistency.
- Achieved measurable increases in documentation usability scores through iterative feedback and testing.
Hobbies and Interests
- Reading
- Creative writing
- Sports/Gym
- Digital innovation
References
Available upon request.
Awards
- University Chess Champion (2007-09)
- Zonal-level Basketball Winner (2006-07)
Timeline
Technical Writer
Reliance Jio
12.2023 - Current
Content Writer/Editor (L2 Reviewer)
Reliance Jio (via Alten Group)
05.2022 - 12.2023
Sr. Creative Copywriter
Ambest Brand Communication Agency
10.2020 - 04.2022
Sr. Creative Copywriter
Infinity Health Group
01.2019 - 04.2020
Content Writer
Iksula Services Pvt. Ltd.
03.2016 - 01.2018
Technical Content Writer/Digital Marketing Executive
Future Technologies
07.2012 - 06.2013
M.A. - English and Communication
GGSIP University
Bachelors in Journalism and Mass Communication -
GGSIP University
Eng (Hons) -
School of Open Learning
Class XII - Commerce
Sumermal Jain Public School
Class X -
St. Mark's Senior Secondary Public School
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