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NEHA VIJ
Work Preference
Summary
Customer success manager with a strong history at Adobe, consistently surpassing quotas and generating over $1.5 million in annual revenue. Expertise in solution selling and client relations, utilizing analytical skills to boost customer engagement and drive business growth. Committed to mentoring and developing high-performing teams for optimal results.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Customer Success Manager
Adobe
08.2023 - 02.2026
- Successfully managed a substantial book of business valued at $14 million, consistently generating annual revenues exceeding $1.5 million USD from SMB and mid-market customers.
- Achieving more than 1.5 Million USD annually (Hunting and Farming).
- Never attained less than 150%, exceeding quotas consistently every quarter.
- Leading as a specialist role within the team for qualifying document management services.
- Provide technical Adobe product expertise, be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
- Perform ongoing analysis of customer lifecycle and takes the necessary measures to increase engagement and consequent impact throughout.
- Mentored 10+ people in the team, which are successful performers.
Team Lead
Apcer Life Sciences
06.2022 - 07.2023
- Respond to Inbound Leads and outbound leads, qualify them, move them through deal-making stages.
- Understand prospective business' needs, and offering solutions and support with the goal to convert them into opportunities.
- Answering queries through emails and follow-up calls.
- Closing sales and working with prospects through the closing process.
- In-depth understanding of custom software development sales.
- Working with PreSales to determine the best solution to prospect's problem statement.
- Identify pipelines, opportunities solutions and close deals.
- Co-ordinate with all internal stakeholders (marketing, finance technology etc) to ensure timely high quality experience for clients.
- Maintain all sales prospecting notes and client outreach activities into company CRM- Salesforce.
Assistant Manager (International Sales)
Kalkine Solutions Pvt Ltd
09.2020 - 11.2021
- Outbound international sales of equity/commodity research reports to AU and NZ clients.
- Generate revenue by converting leads into the company's paid subscribers.
- Building strong relationship with clients at all levels to have a deeper understanding of their investment theme and offer products accordingly; to provide market analysis, information, and support.
- Track latest development in the sectors and companies under coverage.
- Account Management - Managing clients' portfolio and providing updates on their holdings.
- Upsell products that includes premium membership of about A$7,000 - A$12,000 or products ranging from US Technical Analysis Report, Technology Reports, Dividend Reports to Global Green Energy Report.
- Preparing hands-on daily report by collating in-house research products to summarize information for team and clients.
- Managing and training a team of 7-10 members.
- Cultivate relationship and collaborate regularly across internal functions including close collaboration with Research, Customer Service, Lead Generation and Strategy & Operations.
Account Manager Receivables
CVENT
11.2017 - 02.2020
- Strategize collection activities to maximize cash revenue.
- Accountable for reducing delinquency for assigned accounts / portfolio. Use skip tracing techniques to locate customers.
- Follow up and Negotiations with delinquent customers: Helping in high-level negotiation with delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent notices to overdue accounts via emails.
- Aid in Decision Making: Actively interact with US team and international team help in delinquent customer's related decision-making.
- Participate in team planning meetings.
- Meet defined department goals and activity metrics.
- Recommend accounts be shifted to an external collection agency and to be written-offs.
- Answer the internal and external email queries received in the billing inbox.
- Taking care of sales and billing Inbound calls along with rest of the sales team.
Senior Credit Specialist
American Express (AMEX)
10.2016 - 10.2017
- The processes include handling of outbound and inbound calls for US customers for their credit card outstanding amount and payment requests.
- Joined Amex as a senior credit specialist on 4th October 2016 and was assigned to a work group known as LBPD. I was one of the best performers meeting monthly targets in team and hence was given additional responsibilities of handling the group in the absence of manager and fulfil all the required needs.
- Maintained the daily MIS of the performance.
- I was among the few in team who were asked to mentor those colleagues who were not able to achieve their monthly goals or to take the second voice for calls.
- Apart from the task mentioned above I was also the SPOC for the team to organize any events inside or outside the company, maintaining a record of birthdays and anniversaries of the team mates and sending them emails.
- The MIS details of the performance, leaves, targets and surveys was also taken care by me.
Process Expert
Encore Capital Group
08.2014 - 10.2016
- The process involves handling large volumes of outbound calls for U.S based consumer for their outstanding debts.
- Joined as an Account Manager in August'14 and was assigned to a workgroup which was known as O2. Within 03 months was moved to high collection team on basis of the overall performance.
- Since then, have been moved to two different portfolios and has been presently working as a process expert in a workgroup known as FX 3.O. In this team we are being provided with limited number of accounts (200) and the collections is being done by calling on the numbers.
- I have been constantly performing on all levels.
Education
B.A - arts
Kurukshetra University
10th -
St. Theresa's convent school
Karnal12th -
St. Theresa's convent school
KarnalSkills
- Customer success and client relations
- Salesforce Lightning and Salesforcecom
- Solution selling and value selling
- Opportunity identification
- Lead qualification and account planning
- Business relationship management
- Analytical skills and problem solving
- Sales development and business development
- Presentation skills
- Client services and product knowledge
- Proposal preparation and upselling
- Software as a service (SaaS)
- Communication skills
- Outreachio and ZoomInfo Gainsight
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Timeline
Customer Success Manager
Adobe
08.2023 - 02.2026
Team Lead
Apcer Life Sciences
06.2022 - 07.2023
Assistant Manager (International Sales)
Kalkine Solutions Pvt Ltd
09.2020 - 11.2021
Account Manager Receivables
CVENT
11.2017 - 02.2020
Senior Credit Specialist
American Express (AMEX)
10.2016 - 10.2017
Process Expert
Encore Capital Group
08.2014 - 10.2016
B.A - arts
Kurukshetra University
10th -
St. Theresa's convent school
12th -
St. Theresa's convent school